Call Center Manager

3 weeks ago

Ludhiana, India Better Choice Migration Full time

Are you ready to lead and inspire as a Call Centre Manager? We're searching for a dynamic and dedicated professional who thrives in a fast-paced environment and is eager to shape the future of our customer service experience. This role is your opportunity to make a significant impact and embark on an exciting career adventure


No Day Is the Same

As the Call Centre Manager, you will lead by example, ensuring our team delivers exceptional service and solutions to our clients. Reporting directly to the General Manager, you’ll play a pivotal role in enhancing customer satisfaction and driving the efficiency and effectiveness of our operations.


What You’ll Do

Your responsibilities will be varied and impactful:

  • Lead, mentor, and develop a team of customer service representatives, fostering a positive and high-performance culture.
  • Oversee daily operations of the call centre, ensuring all processes run smoothly and efficiently.
  • Develop and implement strategies to optimize productivity and service quality.
  • Monitor and analyze performance metrics, generating actionable insights to improve customer satisfaction and operational success.
  • Collaborate with cross-functional teams to align strategies and enhance customer journey processes.
  • Handle escalated customer interactions, ensuring prompt and effective resolutions.
  • Drive innovation by introducing new tools, technologies, and practices that enhance the call centre’s capabilities.


What You’ll Bring

  • Proven leadership experience in managing a call centre or customer service team, demonstrating a track record of success in achieving performance goals.
  • Strong analytical skills with the ability to interpret data and translate it into meaningful improvements.
  • Exceptional communication and interpersonal skills to inspire, coach, and motivate your team.
  • Problem-solving expertise and a proactive approach to handle complex situations with confidence.
  • Proficiency with call centre technology, CRM systems, and performance management tools.
  • A Tertiary Qualification in Business, Management, or a related field is desirable.


More than anything, you’ll have a can-do attitude, a passion for delivering exceptional customer experiences, and a commitment to leading a team that embodies our company’s values.


Why Work for Us?

Working for Better Choice Migration means being part of something new and exciting. With a bright future ahead, you’ll find purpose here and have the opportunity to contribute meaningfully to our growth. You’ll also benefit from:

  • Training and development opportunities to support your career growth.
  • An Employee Assistance Program, providing you (and your family) with access to support for personal and professional wellbeing, including coaching, counselling, financial and legal advice.

This is a unique chance to step into a leadership role in a vibrant, supportive environment where your skills and dedication will be valued and rewarded.


Join Us Today

If you are passionate about customer service, driven to lead and excel, and ready for a new challenge, apply now.

Better Choice Migration is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status, or disability.

  • Call Center Manager

    3 weeks ago

    Ludhiana, India Better Choice Migration Full time

    Are you ready to lead and inspire as a Call Centre Manager? We're searching for a dynamic and dedicated professional who thrives in a fast-paced environment and is eager to shape the future of our customer service experience. This role is your opportunity to make a significant impact and embark on an exciting career adventure!No Day Is the SameAs the Call...

  • Call Center Manager

    3 weeks ago

    Ludhiana, India Better Choice Migration Full time

    Are you ready to lead and inspire as a Call Centre Manager? We're searching for a dynamic and dedicated professional who thrives in a fast-paced environment and is eager to shape the future of our customer service experience. This role is your opportunity to make a significant impact and embark on an exciting career adventure! No Day Is the Same As the Call...

  • Call Center Manager

    3 weeks ago

    Ludhiana, India Better Choice Migration Full time

    Are you ready to lead and inspire as a Call Centre Manager? We're searching for a dynamic and dedicated professional who thrives in a fast-paced environment and is eager to shape the future of our customer service experience. This role is your opportunity to make a significant impact and embark on an exciting career adventure! No Day Is the Same As...

  • Call Center Manager

    3 weeks ago

    ludhiana, India Better Choice Migration Full time

    Are you ready to lead and inspire as a Call Centre Manager? We're searching for a dynamic and dedicated professional who thrives in a fast-paced environment and is eager to shape the future of our customer service experience. This role is your opportunity to make a significant impact and embark on an exciting career adventure!No Day Is the SameAs the Call...

  • Call Center Manager

    3 weeks ago

    Ludhiana, India Better Choice Migration Full time

    Are you ready to lead and inspire as a Call Centre Manager? We're searching for a dynamic and dedicated professional who thrives in a fast-paced environment and is eager to shape the future of our customer service experience. This role is your opportunity to make a significant impact and embark on an exciting career adventure!No Day Is the SameAs the Call...

  • Tele Calling Executive

    5 months ago

    Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...

  • Call Center Executive

    5 months ago

    Ghumar Mandi, Ludhiana, Punjab, India Jobs Guru The Placement Consultants Full time

    **Call center** Work From Home Lead Generation Leadgeneration;Outbound,B2B - Cold calling - Set appointments. - Recruit clients. - Collect information for our clients. - Marketing - Aresumeisrequired.Whilewedolookateveryresumesubmitted,weonly reachout totheapplicantswewishtointerview. Ifwehavenotreachedout to youwithinsevendaysofwhenyoufirstapplied,...

  • Call Centre Representative

    5 months ago

    Ludhiana, India Jobs Guru The Placement Consultants Full time

    **Call center representative** Us based project Male / Female Salary -: 15000 to 25000 Salary based on an interview. Location -: Ludhiana For More Details Call 9988477605 / JOBS GURU THE PLACEMENT CONSULTANTS **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone...

  • Tele Calling Executive

    5 months ago

    Ludhiana, India Jobs Guru The Placement Consultants Full time

    **Tele Calling Executive** **Female** **Jobs Location -: Ludhiana / Mall Road / Civil Line / Near Railway Station / Model Town** **Salary -: 10k to 15+k as per Skills or working experience** **Skills -: Good communication skills and pleasing personality** **Jobs Timing -: 9:30 to 6:00pm** **For More details call -: 9988477605** **Job Types**:...

  • Call Center Agent

    6 months ago

    Ludhiana, India Industrial Power Solutions Full time

    Pay: ₹8,109.73 - ₹10,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - tele sales: 1 year (preferred) - total work: 1 year...

  • Call Center Executive

    5 months ago

    Ludhiana, India KARAM GLOBAL PLACEMENT AND EDUCATION Full time

    Listening attentively to customer concerns, troubleshooting problems, and providing effective solutions to resolve issues and ensure customer satisfaction. Using clear and effective communication to explain complex information, instructions, or procedures to customers in a manner that is easily understood. **Salary**: ₹15,000.00 - ₹18,000.00 per...

  • Telesales Executive

    6 months ago

    Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...

  • Tele Calling Executive

    5 months ago

    Ludhiana, Punjab, India Care UK Full time

    **Key Responsibilities**: **Qualifications**: - **Education**: High school diploma or equivalent; a degree in communications, business, or a related field is a plus. - **Experience**: Previous experience in a customer service or call center role is preferred. - **Skills**: - Excellent verbal communication skills. - Proficient in using Microsoft Office and...

  • Tele Caller Executive

    6 months ago

    Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...

  • Telecaller

    6 months ago

    Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...

  • Telesales Executive

    6 months ago

    Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...

  • Tele Caller Executive

    6 months ago

    Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...

  • Telly Calling

    3 weeks ago

    Ludhiana, Punjab, India ASRY SERVICE Full time

    In the role of a Debt Recovery Agent, calling plays a crucial part in managing overdue accounts and fostering repayment. The agent makes outbound calls to inform customers about outstanding balances and gently reminds them of their due payments, explaining the potential consequences of non-payment. During these calls, the agent engages in respectful...

  • Tele Calling Executive

    5 months ago

    Ludhiana, India SEM GROUP Full time

    Sem Group is hiring for Tele Calling Executive Designation: Tele Calling Executive Experience: 0 - 2 years No. of Positions: 2 Responsibilities and Duties: - Actively seek out new Sales Opportunities. - Building out and maintaining a strong pipeline of leads and potential new business. - Understanding customer needs and requirements - Conduct market...

  • Tele Calling Executive

    6 months ago

    Ludhiana, India BLACKALPACA VENTURES PRIVATE LIMITED Full time

    **JOB RESPONSIBILITIES** Generating and qualifying leads through cold calling - Managing leads by tracking and following up on them - Producing activity reports - Working with Affiliate Sales to cross generate leads - Working with Affiliate Sales to produce sales proposals **Behavior requirement**: 100% of the time-civility, cooperation, and professional...