Call Center Manager

3 weeks ago

Ludhiana, India Better Choice Migration Full time

Are you ready to lead and inspire as a Call Centre Manager? We're searching for a dynamic and dedicated professional who thrives in a fast-paced environment and is eager to shape the future of our customer service experience. This role is your opportunity to make a significant impact and embark on an exciting career adventure


No Day Is the Same

As the Call Centre Manager, you will lead by example, ensuring our team delivers exceptional service and solutions to our clients. Reporting directly to the General Manager, you’ll play a pivotal role in enhancing customer satisfaction and driving the efficiency and effectiveness of our operations.


What You’ll Do

Your responsibilities will be varied and impactful:

  • Lead, mentor, and develop  a team of customer service representatives, fostering a positive and high-performance culture.
  • Oversee daily operations  of the call centre, ensuring all processes run smoothly and efficiently.
  • Develop and implement strategies  to optimize productivity and service quality.
  • Monitor and analyze performance metrics , generating actionable insights to improve customer satisfaction and operational success.
  • Collaborate with cross-functional teams  to align strategies and enhance customer journey processes.
  • Handle escalated customer interactions , ensuring prompt and effective resolutions.
  • Drive innovation  by introducing new tools, technologies, and practices that enhance the call centre’s capabilities.


What You’ll Bring

  • Proven leadership experience  in managing a call centre or customer service team, demonstrating a track record of success in achieving performance goals.
  • Strong analytical skills  with the ability to interpret data and translate it into meaningful improvements.
  • Exceptional communication and interpersonal skills  to inspire, coach, and motivate your team.
  • Problem-solving expertise  and a proactive approach to handle complex situations with confidence.
  • Proficiency with call centre technology , CRM systems, and performance management tools.
  • A Tertiary Qualification in Business, Management, or a related field is desirable.


More than anything, you’ll have a can-do attitude, a passion for delivering exceptional customer experiences, and a commitment to leading a team that embodies our company’s values.


Why Work for Us?

Working for Better Choice Migration means being part of something new and exciting. With a bright future ahead, you’ll find purpose here and have the opportunity to contribute meaningfully to our growth. You’ll also benefit from:

  • Training and development  opportunities to support your career growth.
  • An Employee Assistance Program , providing you (and your family) with access to support for personal and professional wellbeing, including coaching, counselling, financial and legal advice.

This is a unique chance to step into a leadership role in a vibrant, supportive environment where your skills and dedication will be valued and rewarded.


Join Us Today

If you are passionate about customer service, driven to lead and excel, and ready for a new challenge, apply now.

Better Choice Migration is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status, or disability.

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