Customer Support Representative
4 weeks ago
Company DescriptionAt Kell Tech, we’re driven by one mission: to make technology work for people. We create impactful solutions that solve real-world challenges, from software solutions to data & AI innovations, trading algorithms, and customer support systems. Our strength lies in blending innovation with practicality, delivering tools that are reliable, scalable, and designed for growth. Whether it’s unlocking insights from data, automating decisions in fast-moving markets, or enhancing customer experiences, Kell Tech empowers businesses to stay ahead.Role OverviewThe Customer Support Representative will serve as the first point of contact for US-based travel customers requiring assistance with bookings, cancellations, rescheduling, itinerary changes, travel advisory support, refunds, or other travel-related services. The role involves delivering seamless support across multiple channels — voice, email, and chat — while strictly adhering to standard operating procedures, regulatory compliance, and SLA metrics.Key Responsibilities● Handle inbound customer interactions with utmost professionalism through voice, email, and chat platforms.● Assist customers in resolving travel-related queries, booking modifications, ticket cancellations, refund processing, itinerary issues, and emergency travel support.● Maintain comprehensive knowledge of airline policies, travel guidelines, visa regulations, and ongoing travel advisories for the US market.● Document all customer interactions accurately in the CRM and ticketing systems with minimal delay and zero error tolerance.● Ensure timely follow-ups and proactive communication in accordance with the company’s service guidelines.● Adhere to all call center KPIs, including but not limited to CSAT, FCR, AHT, adherence, and SLA compliance.● Escalate unresolved, sensitive, or high-impact cases to the appropriate resolution team following escalation protocols and documentation standards.● Maintain strict compliance with data privacy regulations (e.g., GDPR, PCI-DSS where applicable).● Stay updated with procedural changes, policy updates, and system enhancements.● Participate in regular training and calibration sessions to maintain process alignment and quality standardsRequirements● Exceptional verbal and written communication in English (neutral accent required for voice support).● Strong interpersonal skills and empathetic problem-solving ability.● Prior experience in travel process or handling airline-related queries is a significant advantage.● Ability to multitask and work in a high-pressure, fast-paced contact center environment.● Familiarity with CRM tools (e.g., Salesforce, Zendesk), travel booking platforms (e.g., Sabre, Amadeus), and Microsoft Office applications.● Strong attention to detail, accountability, and ownership of issue resolutionWhy Join Us?Be part of a fast-growing company solving real-world problems.Opportunity to build and shape Customer Support Systems from the ground up.Collaborative and innovative work culture.Competitive salary and growth opportunities.If you’re passionate about Customer Support and want to make an impact, we’d love to hear from you
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Customer Support Representative
2 weeks ago
Hyderabad, Telangana, India Isolved Full time ₹ 2,00,000 - ₹ 6,00,000 per yearSummary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients.Core Job DutiesMaintains a high rate of isolved client...
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Customer Support Representative
3 days ago
Hyderabad, India AXOIR INTERNET VENTURES PRIVATE LIMITED Full timeWe are looking for a customer-oriented service representative **Responsibilities**: - Manage incoming phone calls and chats - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using...
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Customer Support Representative
1 week ago
Hyderabad, India HGS Full timeCustomer Support Representative (Chat/Email and Message)Qualification: GraduateMinimum 2 years of international customer service experience supporting chat (Financial domain).Excellent communication skills.Night shift and rotational weekly offTyping speed of at least 50 WPM with 90% accuracy5 days working and 2 days off.Salary: Up to 5 LPAWork Location: DLF...
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Customer Support Representative
7 days ago
Hyderabad, India HGS Full timeCustomer Support Representative (Chat/Email and Message)Qualification: GraduateMinimum 2 years of international customer service experience supporting chat (Financial domain).Excellent communication skills.Night shift and rotational weekly offTyping speed of at least 50 WPM with 90% accuracy5 days working and 2 days off.Salary: Up to 5 LPAWork Location: DLF...
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Customer Support Representative
5 days ago
hyderabad, India HGS Full timeCustomer Support Representative (Chat/Email and Message)Qualification: GraduateMinimum 2 years of international customer service experience supporting chat (Financial domain).Excellent communication skills.Night shift and rotational weekly offTyping speed of at least 50 WPM with 90% accuracy5 days working and 2 days off.Salary: Up to 5 LPAWork Location: DLF...
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Customer Support Representative
4 days ago
hyderabad, India HGS Full timeCustomer Support Representative (Chat/Email and Message)Qualification: GraduateMinimum 2 years of international customer service experience supporting chat (Financial domain).Excellent communication skills.Night shift and rotational weekly offTyping speed of at least 50 WPM with 90% accuracy5 days working and 2 days off.Salary: Up to 5 LPAWork Location: DLF...
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Customer Support Representative
6 days ago
Hyderabad, India HGS Full timeCustomer Support Representative (Chat/Email and Message) Qualification: GraduateMinimum 2 years of international customer service experience supporting chat (Financial domain).Excellent communication skills.Night shift and rotational weekly offTyping speed of at least 50 WPM with 90% accuracy5 days working and 2 days off.Salary: Up to 5 LPAWork Location:...
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Customer Support Representative
1 week ago
Hyderabad, India HGS Full timeCustomer Support Representative (Chat/Email and Message) Qualification: Graduate Minimum 2 years of international customer service experience supporting chat (Financial domain). Excellent communication skills. Night shift and rotational weekly off Typing speed of at least 50 WPM with 90% accuracy 5 days working and 2 days off. Salary: Up to 5 LPA Work...
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Remote Customer Support Representative
2 weeks ago
hyderabad, India beBeeCustomer Full timeJob DescriptionWe are seeking highly skilled professionals to join our team as Customer Support Representatives. As a Remote Voice Support Specialist, your primary responsibility will be to handle inbound and outbound customer calls in a professional manner.Tasks include:Handling customer inquiries and issues over the phone or via chatProviding accurate and...
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Customer Support Representative
4 weeks ago
Hyderabad, India Kell Tech Full timeCompany Description At Kell Tech, we’re driven by one mission: to make technology work for people. We create impactful solutions that solve real-world challenges, from software solutions to data & AI innovations, trading algorithms, and customer support systems. Our strength lies in blending innovation with practicality, delivering tools that are reliable,...
