WFM Forecasting Analyst

Primary owner for Forecasting KPI deliverables, ensuring accuracy of Daily, Weekly, Monthly, & Annual Call volume & AHT Forecast.Minimum 3-4 Years in WFM and 1-2 years as Forecast analyst role in a multi-skilled, tiered staffing environmentStrong knowledge of statistical forecasting methodologies, seasonality of different industries of contact center....

Primary owner for Forecasting KPI deliverables, ensuring accuracy of Daily, Weekly, Monthly, & Annual Call volume & AHT Forecast. Minimum 3-4 Years in WFM and 1-2 years as Forecast analyst role in a multi-skilled, tiered staffing environment Strong knowledge of statistical forecasting methodologies, seasonality of different industries of contact center....

Position: Scheduling Analyst (WFM)Location: Gurgaon, Haryana (Work from office)Night Shift to support US Based CustomerSkills Required:Experience as a Scheduling Analyst / Scheduler in Workforce Management (WFM)Experience with IEX: IEX is a popular workforce management software used for scheduling, forecasting, and managing contact center operations....

Position: Scheduling Analyst (WFM)Location: Gurgaon, Haryana (Work from office)Night Shift to support US Based CustomerSkills Required:Experience as a Scheduling Analyst / Scheduler in Workforce Management (WFM)Experience with IEX: IEX is a popular workforce management software used for scheduling, forecasting, and managing contact center operations....

Position: Scheduling Analyst (WFM) Location: Gurgaon, Haryana (Work from office) Night Shift to support US Based Customer Skills Required: Experience as a Scheduling Analyst / Scheduler in Workforce Management (WFM) Experience with IEX : IEX is a popular workforce management software used for scheduling, forecasting, and managing contact center...

Description The Role:We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in and scaling a dynamic operation and organization focused on the customer-centricity, team growth and...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.   Key Responsibility : Lead and...

Description The Role: We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in and scaling a dynamic operation and organization focused on the customer-centricity, team growth and...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.  Key Responsibility : Lead and...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Lead...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Design,...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

Senior Workforce Planning Analyst (Forecasting) Passionate about a rare opportunity to help craft the future of customer service in travel?  Expedia Group is one of the top consumer e-commerce businesses and the largest online travel service in the world.     We are searching for an experienced analyst to join our Traveler and Partner Service...

Senior Workforce Planning Analyst (Forecasting)Passionate about a rare opportunity to help craft the future of customer service in travel?  Expedia Group is one of the top consumer e-commerce businesses and the largest online travel service in the world.    We are searching for an experienced analyst to join our Traveler and Partner Service Platform...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.   Role and Key Responsibilities: ...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.   Role and Key Responsibilities:...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Monitor Real Time Queues, manage skilling to align manpower to incoming volumes & planned schedules, manage & approve exceptions, offer OT & VTO as needed, to ensure that the Service Levels are met.1-2 Years of experience in Realtime Analyst with good communication skillsBasic understanding of Telephony, good analytical skills and knowledge of any WFM...

Monitor Real Time Queues, manage skilling to align manpower to incoming volumes & planned schedules, manage & approve exceptions, offer OT & VTO as needed, to ensure that the Service Levels are met.1-2 Years of experience in Realtime Analyst with good communication skillsBasic understanding of Telephony, good analytical skills and knowledge of any WFM...