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Specialist Thai Language

2 months ago

Gurugram, India IHG Hotels & Resorts Full time

The role includes the responsibility for Invoice Processing, Payments, Handling customer and business queries, translation of documents, and Specialty activities (resolving exceptions) as per the defined SLA for Corporate, Owned, and Managed hotels.


Key Accountabilities


• Support all customer and business queries both in their local and English language.

• Ensure timely processing of invoices and payments as per SLA.

• Performing Specialty activities like resolving exceptions.

• Ensuring timely and accurate payment to suppliers through usage of accounting & banking systems.

• Translation of documents.

• Good understanding of the key policies impacting the process.

• Should have sound process Knowledge.

• Active participation and support in team & process-related projects/initiatives.

• Mentoring and coaching of new team members.

• Support in seamless audit & compliance process activities as per SOX compliance.

• Assistance in formulation/updating of SOPs and ensuring compliance to SOP’s and applicable policies related to invoice processing.


Required Education, Experience, Technical Skills and Knowledge


Education and Experience

Degree/Diploma in Language along with Bachelor’s (B.Com) degree or Masters degree in Finance or Accounting Preferred, 3+ years of work-related experience. Proficiency in language (Reading, Writing and Speaking)


Technical Skills and Knowledge

Good knowledge of relevant Systems and applications used in accounting functions like PeopleSoft. Conversant with MS Office, ERP exposure


Other Skills

Communication - Possesses good communication skills.

Flexibility - Flexible to work in multiple shifts

- Ability to work in cross-functional teams

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