Administrative Team Lead

2 weeks ago

India Next Gen Granny Flats Full time

Job Title: Admin/ Management Lead , Customer Services (Sales Experience Preferred)

Company: Granny Flats X

Location: Australia (Remote)


Applicants having experience with multinational companies shall only be considered.  


About Us:

Granny Flats X is Australia’s premier granny flat builder, with over a decade of experience in delivering high-quality, affordable secondary dwellings. We pride ourselves on our passion for excellence, dedication to customer satisfaction, and commitment to crafting granny flats that meet the highest standards in the industry.


Role Overview:

We are seeking a talented and motivated Admin Management Lead with a strong background in HR management, administration, and customer service. The ideal candidate will have an MBA/BBA from a reputable institution and 4 to 5 years of proven experience in these areas. Sales experience is highly desirable.


This position is exclusively for applicants based in India and involves remote work with the requirement to operate from 7:00 AM to 4:00 PM Sydney, Australia time. Candidates must have a home office setup, including high-speed internet and a laptop.


Key Responsibilities:

  • Recruitment & Staffing: Lead the hiring process for new employees and subcontractors, ensuring the acquisition of top-tier talent for Granny Flats X.
  • Employee Relations: Oversee employee relations, addressing conflicts and enforcing HR policies to foster a positive work environment.
  • Customer Coordination: Act as the primary liaison for customer interactions, managing inquiries through to project completion to ensure exceptional customer satisfaction.
  • Performance Management: Develop and implement performance management systems to ensure team alignment with company objectives.
  • Training & Development: Identify and facilitate training programs to enhance employee skills and drive productivity.
  • Sales Management: Oversee sales activities, striving to meet targets and address customer needs effectively.
  • Financial Record Management: Maintain accurate financial records related to HR activities, including payments and expenditures.
  • Administrative Management: Enforce administrative policies, ensuring compliance with legal and company standards.
  • HR Reporting: Generate and present comprehensive HR and administrative reports to senior management, offering insights into workforce trends and company performance.


Qualifications:

MBA/BBA from a reputable university in India.

4 to 5 years of experience in HR Management, Administration, and Customer Services.

Sales experience is a strong asset.

Excellent leadership and team management skills.

Exceptional communication skills in English, both written and verbal.

Proficiency in HR software, Microsoft Office Suite, and financial management tools.


Application Process:

To apply, please email your resume along with a 5-minute video introducing yourself, detailing your skills, experience, and professional journey to service@nextgengrannyflats.com.au Please include the subject line: Customer Services (5 years), Sales (3 years), Administration, HR (1 year).

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