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Operations Manager
2 months ago
Operations Manager - TheEthnic.Co
Location: HSR Extension, Bangalore
Experience Level: Mid-Level (3-5 years)
Employment Type: Full-Time, On-site
Working Days: 6 days work week
Reports to: Founder
Company Overview:
TheEthnic.Co is a fast-growing D2C Indian men’s ethnic wear brand, blending traditional craftsmanship with modern designs. We pride ourselves on delivering high-quality, custom-made, and standard-sized ethnic wear to our customers, both through our own website and major marketplaces like Myntra. With an in-house production setup, we are committed to excellence in every piece we create.
Role Overview:
We are looking for a dynamic and detail-oriented Operations Manager to join our team. This role is crucial in ensuring smooth and efficient operations across our production, quality control, packaging, logistics, and returns management. The ideal candidate will have a strong background in operations management, particularly in the apparel or e-commerce sector, and will be responsible for overseeing a team dedicated to delivering high-quality products and exceptional customer service.
Key Responsibilities:
- Operational Oversight: Manage and coordinate daily operations, including quality control, packaging, stock management, shipping, and returns processing.
- Team Leadership: Supervise and mentor a team of executives for QC & Packaging, Logistics & Shipping, Returns & Claims, and Warehouse Management. Ensure that all team members are performing effectively and meeting their targets.
- Quality Assurance: Develop and implement robust quality control processes to ensure all products meet the company’s high standards before dispatch.
- Inventory Management: Monitor inventory levels and work closely with the production team to ensure timely availability of products. Oversee stock-out processes and ensure accurate order fulfillment.
- Shipping & Logistics: Coordinate with shipping partners, manage dispatch schedules, and ensure timely delivery of orders. Handle order processing on marketplace platforms like Myntra.
- Returns & Claims Management: Oversee the processing of returns, ensuring quality checks are conducted, and manage the claims process with marketplaces for any discrepancies.
- Process Improvement: Continuously analyze operational workflows and implement improvements to enhance efficiency, reduce costs, and improve customer satisfaction.
- Reporting & Analysis: Prepare regular reports on operational performance, including KPIs related to order fulfillment, returns, and claims. Provide actionable insights to senior management.
Qualifications:
- Education: Bachelor’s degree in Fashion, Business Administration, Operations Management, or a related field.
- Experience: 3-5 years of experience in operations management, preferably within the apparel or e-commerce industry.
- Skills:
- Strong leadership and team management capabilities.
- Proficiency in inventory management and logistics coordination.
- Excellent problem-solving and analytical skills.
- Familiarity with e-commerce platforms and shipping software like Shiprocket.
- Strong communication skills, both written and verbal.
- Ability to work in a fast-paced, dynamic environment.
Why Join Us?
- Be a part of a rapidly growing brand in the fashion industry.
- Opportunity to lead and shape the operations team.
- Collaborative and supportive work culture.
- Competitive salary and benefits.
How to Apply:
- If you are passionate about operations and have a knack for optimizing processes, we’d love to hear from you Please apply with your updated resume and a cover letter detailing your relevant experience.