Associate Operations Manager

2 weeks ago

Gurugram, India R1 RCM Full time

Job Profile:


Associate Operations Manager - Cash Posting

Primary Responsibility:


Performance and People Management


i. Performance Management

  1. Operational Service Delivery – SLA Metrics and KPIs
  2. Financials – No revenue leakages
  3. Process Improvement initiatives


ii. People Management

  1. Attrition & ESAT
  2. Employee Engagement


Role and Responsibilities:

  • Required to handle a team / group of 15 to 20 FTEs
  • Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
  • Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric
  • Periodically review team’s performance and recommend performance improvement plan wherever required
  • Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
  • Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues
  • Responsible for work allocation / distribution to the team and monitor the team’s work
  • Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required
  • Generate and distribute management reports in accurate and timely manner
  • Perform data analysis for generating reports on periodic basis including adhoc
  • Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation
  • Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes
  • Able to interact with the client effectively
  • Willing to work in night shift / US timings
  • Willing to work in WFO setup


Additional Skills Required:


  • Proficient in MS Excel
  • Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
  • Ability to handle multiple tasks of reporting simultaneously
  • Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
  • Solid verbal and written communication skills are required

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