Financial Analyst

2 days ago

Trivandrum, India CareStack™ - Dental Practice Management Full time

Location: Trivandrum


Responsibilities

• Be a subject matter expert and consultant for payment solutions

• Support US customers to implement a high outcome payments strategy

• Carry out Customer Onboarding, Payment process setup and Training.

• Respond to customer queries in a timely and accurate way, via phone, email, or chat

• Identify customer needs and help customers use specific features.

• Assist in product strategy and functioning. Analyze and report product outcome (for

example, by testing different scenarios or simulating users and real-life user flows)

• Collating technical issues and useful discussions with the team

• Monitor customer complaints and reach out to provide assistance.

• Share feature requests and effective workarounds with internal and external stakeholders.


Skills and Qualifications

• Experience in software or technology platform customer-facing roles

• Familiar with healthcare/ Merchant processing/Financial products is a plus.

• Experience using help desk software and remote support tools.

• Understanding of how CRM systems work

• Excellent communication (both verbal & written) and problem-solving skills.

• Multi-tasking abilities

• Willingness to work in Night Shifts is a must.

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