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Operations Group Lead

3 months ago

Pune, India Digit Life Insurance Full time

Roles & Responsibilities

1. Process of Policy Issuance, Endorsement, Cancellation, Refund and resolve other service requests/queries from respective stakeholders.

2. Error free resolution for service requests for partners

3. Collaborate with internal stakeholders in order to execute the requests inflow

4. Maintenance of TAT as per agreed SLA of the respective LOB

5. Demonstrate command on working with multiple in-house systems

6. Constantly updating knowledge with respect to product, process, industry and best practises

7. Any other ad-hoc requests to be undertaken

8. Manage the Operations on the floor

9. Handle the MIS and other reporting requirements