Implementation Specialist
6 days ago
Work Location: Trivandrum
Australian shift
Responsibilities
• Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.
• Collaborating with cross-functional teams to ensure successful implementation.
• Identify and communicate potential risks and roadblocks during implementation.
• Being a single point of contact for the customer till they are settled and set up for success on CarestackTM.
• Adopt a consultative approach to understand the current practice workflows and adapting them for CarestackTM.
• Influence and educate the customer towards better workflows and SOPs that would yield higher growth
• Monitor them for core workflow adoption during the initial few weeks and proactively reach out if they are found vulnerable while using CareStackTM.
• Make an early assessment of the change management impact on the practice predict possible churn scenarios and highlight the ones that may need more support than usual.
Required Skills / Experience
• Analytical Skills, Software Implementation, and Communication skills
• Customer Satisfaction and Customer Service skills
• Experience in the healthcare or dental industry is a plus
• Experience using software
• Strong project management skills
• Excellent problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor's degree or equivalent experience
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