Dynamics 365 Support User

2 weeks ago


India Select Tech Full time

Job Title: Dynamics 365 Supply Chain Management (SCM) Support User


Location: Remote India


Position Overview: We are seeking a dynamic individual to join our team as a Dynamics 365 F&O SCM Support User. The role involves providing exceptional customer support to end-users, diagnosing and resolving issues within SLA, and collaborating with users for issue resolution. The ideal candidate should possess a good working knowledge of Dynamics F&O, particularly in manufacturing, warehouse, inventory, and procurement modules. Flexibility to work in IST AM/PM shifts and immediate availability to start within the next two weeks are essential for this role.


Key Responsibilities:


  • Provide prompt and effective customer support to end-users via top desk incidents related to Dynamics 365 F&O SCM.
  • Diagnose and resolve issues within the defined SLA (2 days), ensuring minimal disruption to business operations.
  • Collaborate closely with users to understand their issues, gather necessary information, and work towards resolution.
  • Seek consent from users for issue closure, ensuring satisfaction with the resolution provided.
  • Maintain comprehensive documentation of support activities, including incident details, resolutions, and user feedback.
  • Continuously update knowledge base articles and FAQs to facilitate self-service support for end-users.
  • Assist in user training and knowledge transfer sessions to enhance user proficiency in Dynamics F&O SCM modules.
  • Act as a liaison between end-users and development teams for escalated issues and enhancement requests.


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proven experience in providing customer support for Dynamics 365 F&O SCM modules.
  • Strong working knowledge of Dynamics F&O, particularly in manufacturing, warehouse, inventory, and procurement functionalities.
  • Excellent diagnostic and problem-solving skills, with the ability to troubleshoot complex issues.
  • Effective communication and interpersonal skills, with a customer-centric approach.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Flexibility to work in IST AM/PM shifts as required.
  • Immediate availability to start within the next two weeks.


Additional Information:

  • This is a full-time position with opportunities for growth and development within the organization.
  • Competitive salary and benefits package offered.


If this is you please get in touch and send your CV to George.murtha@select-tech.co.uk or Apply here.



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