Chief of Staff

3 weeks ago

Bengaluru, India GoKwik Full time

Who We Are as a Company:

About GoKwik:

GoKwik is a pioneering e-commerce enablement company focused on transforming the shopping experience by optimizing conversion rates, reducing cart abandonment, and enhancing customer satisfaction. Our comprehensive suite of products includes AI-driven checkout optimization, advanced fraud prevention systems, KwikChat for seamless customer interactions, and Kwik Financial Services to support businesses with financial solutions. These offerings are trusted by marquee brands such as boAt, Mamaearth, and The Man Company, helping them scale efficiently and effectively.

GoKwik has secured over $55 million in funding through a successful Series B round, with significant investments from top-tier venture capital firms like Sequoia Capital India, Matrix Partners India, and RTP Global. This funding highlights our commitment to innovation and our mission to democratize the e-commerce experience for businesses of all sizes.

Our culture at GoKwik is built on the pillars of innovation, collaboration, and continuous learning. We foster a dynamic, fast-paced environment where creativity is encouraged, and diverse perspectives are valued. We empower our team members to take ownership and make meaningful contributions to our growth and the broader e-commerce ecosystem. As we continue to expand, we remain steadfast in our dedication to transparency, customer-centricity, and excellence.



Role Overview:

The Chief of Staff will be a critical part of the Strategy Team at GoKwik, working closely with the CEO and other senior leaders.you will be responsible for ensuring that the CEO's office is equipped with the right information at the right time, facilitating the smooth execution of strategic initiatives across the company. This role involves overseeing the OKR (Objectives and Key Results) and QBR (Quarterly Business Review) processes, providing functional advisory, and contributing to the overall strategic direction of GoKwik.



Key Responsibilities:


Strategic Advisory:

  • Provide strategic insights and functional advice to various departments, helping to drive key initiatives and ensuring alignment with GoKwik's overall strategy.
  • Work closely with the CEO to develop and implement strategic plans, ensuring that the company stays on course to meet its objectives.


OKR & QBR Management:

  • Lead the OKR process across the organization, ensuring that goals are clearly defined, communicated, and tracked.
  • Facilitate Quarterly Business Reviews (QBRs), working with department heads to evaluate progress and realign objectives as needed.


Information Flow Management:

  • Ensure that the CEO’s office receives accurate and timely information to make informed decisions.
  • Act as a trusted advisor and liaison between the CEO and other departments, ensuring smooth communication and alignment on strategic priorities.


Project Management:

  • Oversee and drive cross-functional projects, ensuring timely and successful delivery.
  • Identify potential risks and develop mitigation strategies to ensure project success.



What We Are Looking For:


Qualifications:

  • 1-2 years in a management consulting role with a top-tier consulting firm
  • Past COS experience in a Series A, Series B startup would be an asset
  • Proven experience in strategic planning, project management, and advisory roles.
  • Experience in a B2B organisation is a plus but not a requirement.
  • Familiarity with the challenges and dynamics of B2B environments can be beneficial.


Strong Analytical Skills:

  • Exceptional analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Ability to synthesize complex information and present it in a clear, concise manner to senior stakeholders.


Excellent Communication Skills:

  • Outstanding verbal and written communication skills, with the ability to influence and build relationships at all levels of the organization.
  • Experience in managing cross-functional teams and driving alignment across diverse groups.


Leadership & Execution:

  • Demonstrated ability to lead by influence and manage high-impact projects in a fast-paced environment.
  • Strong sense of ownership and accountability, with a track record of delivering results.


Cultural Fit:

  • A strong alignment with GoKwik’s values and mission.
  • Ability to thrive in a dynamic, entrepreneurial environment where flexibility and adaptability are key.


Why Join Us:

Impactful Role:

  • Directly contribute to the strategic direction and success of a fast-growing company in the e-commerce space.


Growth Opportunities:

  • Work closely with top leadership and have a significant influence on key business decisions.


Dynamic Environment:

  • Be part of a collaborative, high-performing team that values innovation and continuous learning.

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