Customer Success Specialist

2 weeks ago


Bengaluru, Karnataka, India DemandNXT Full time

Please read the job description carefully and then apply for the role (Night Shift, Work from Office).

Location: HSR Layout Sector 6 (On-site)

Shift: Night Shift

Employment Type: Full-Time

Timing: 6:45 pm to 4:30 am

About the Role:

We seek a proactive Customer Success Specialist to manage customer inquiries, maintain high retention rates, and efficiently oversee projects. The perfect candidate will possess outstanding communication skills, strong problem-solving abilities, and a dedicated customer-first mindset.

Key Responsibilities:

  • Address and resolve customer queries promptly and professionally.
  • Drive customer retention by providing exceptional post-sales support and engagement.
  • Manage and oversee customer projects, ensuring smooth execution and timely delivery.
  • Identify customer pain points and work on solutions to enhance satisfaction.
  • Collaborate with internal teams in sales, product, and technical support to improve customer experience.
  • Maintain accurate records of customer interactions and feedback to drive continuous improvement.
  • Work in a night shift environment and be available to assist customers across US time zones.

Required Skills & Experience:

  • Experience: Minimum 02 – 04 years in customer success, account management, or customer support.
  • Customer Query Handling: Strong ability to troubleshoot issues and provide timely resolutions.
  • Retention Strategies: Proven experience in maintaining and improving customer retention.
  • Project Management: Ability to handle multiple customer projects efficiently.
  • Communication: Excellent verbal and written communication skills in English.
  • Problem-solving: Analytical thinking to address customer challenges proactively.
  • Tech-savvy: Comfortable using CRM tools, support ticketing systems, and other customer success software.
  • Work Environment: Must be willing to work from the office on a night shift.

Preferred Qualifications:

  • Experience in the SaaS / B2B industry is a plus.
  • Prior experience handling international customers is an advantage.
  • Knowledge of CRM tools like Zoho is beneficial.

Why Join Us?

  • Competitive salary and benefits.
  • Growth opportunities in a fast-paced environment.
  • Be a part of a dynamic and customer-focused team.

If you are passionate about customer success and looking for a challenging yet rewarding role, we'd love to hear from you - Share your CV on vinay.p@demandnxt.com



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