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Customer Success Specialist

3 weeks ago

Bengaluru, Karnataka, India Mpal Solutions Private Limited Full time

Job Overview

Mpal Solutions Private Limited is seeking a talented and motivated Customer Success Specialist with 2+ years of experience to join our dynamic team. The ideal candidate will have a background in software engineering, strong technical acumen, and excellent written and verbal communication skills.

Responsibilities:

  • Engage with customers to understand their business requirements and ensure the successful implementation of Zenduty.
  • Proactively monitor customer accounts and address any issues or concerns promptly.
  • Collaborate with the sales and product teams to drive customer satisfaction and retention.
  • Develop and manage client portfolios.
  • Analyze client data to improve client experience.
  • Hold product demonstrations for clients.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Provide feedback for product design and development teams.
  • Maintain thorough product and API documentation.

Qualifications:

  • B.Tech or B.E in Computer Science and Engineering.
  • 2+ years of experience in a software engineering, customer success or technical support role.
  • Previous experience in SAAS sales is highly desirable.
  • Strong technical background and the ability to quickly learn and understand new technologies.
  • Strong knowledge of working with APIs, and SDKs and proven experience with building solutions using APIs.
  • Development experience with any of Python/C/Java/Go or any language is a plus.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Proactive problem-solving skills and a customer-centric mindset.
  • Highly organized and able to multitask.
  • Self-driven and proactive.