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Field Service Lightning
2 months ago
Salesforce Field Service Lightning (FSL) Techno-Functional resource
Job requirement:
- Experience in Salesforce FSL concepts and has experience & knowledge of multichannel architecture, data modeling, data exchange and integrations
- Experience in Field Service consulting, integration with Service Cloud, task management, workflow management, pricing, and quote process
- Designing, implementing and deploying Salesforce FSL solutions to a wide variety of clients.
- Knowledge of the Salesforce capabilities (both functional and technical) and integration capabilities.
- Subject matter expert who has experience implementing Salesforce functionality and can act as a knowledgeable liaison with business stakeholders.
- Ability to uncover business requirements, develop a technical strategy and be able to create and effectively demonstrate solutions that address customer requirements.
- At least 2 full lifecycle implementation experiences in the platform.
Work Experience:
- 2+ years of working on the Salesforce FSL platform
- 5+ years of Salesforce experience within a consulting environment, specifically with Salesforce Service Cloud
- Experience working with an enterprise level Field Service Management system
- A thorough understanding of service and field service practices and KPIs
Certifications:
- Salesforce Administrator Certification
- Salesforce Service Cloud Consultant Certification
- Salesforce Field Service Lightning Consultant Certification