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Application Support Executive

1 month ago

Mumbai, India TeamLease Edtech Full time

About TeamLease Edtech


TeamLease Edtech is India’s leading learning solutions company providing comprehensive services

across Universities and Corporates: We help Universities launch, run and manage their own Online

Programs, help Institutes improve the employability of their students through our skilling programs,

and help Corporates upskill & reskill their workforce to improve productivity and build a talent

supply chain. TeamLease EdTech provides a modular multi-modal classroom model of learning that

works across multiple classrooms - Online, Onsite, On-Job, and Virtual to provide a seamless

learning experience to the learner. TL Edtech has an exclusive partnership with 40 of India’s largest

Universities across 16 Indian states, trains 3.5 Lakh students on its platform through 9 Indian

languages, works with 4500 corporates in their upskilling/skilling initiatives, and manages over 200

degree, diploma, certificate programs.



Job Description


Responsibilities:

  • Provide first-level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route, and redirect problems to correct resources.
  • Follow up with customers, provide feedback and see problems through to resolution
  • Ensure proper recording, documentation, and closure.
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products, and services.


Requirements:

  • Completed Class XII.
  • Basic understanding of computer systems, mobile devices, and other tech products.
  • Proficiency in English.
  • Excellent communication skills.
  • BSc/BCA/BA in IT, Computer Science or relevant fields is a plus Benefits:
  • Sponsorship based on merit to any BSc/BCA course with any of TL Edtech signed Universities
  • Opportunity to grow and advance in a thriving company.


Location

Mumbai (Borivali East)

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