Business Operations Associate

3 weeks ago


Mumbai, India Servify Full time

Key Responsibilities :

  • Address queries and concerns from customers and business partners in a timely manner, adhering to Turnaround Time standards for both response and resolution
  • Provide support to the Sales and Distribution team in growth initiatives and projects by enabling the right platform configurations
  • Provide support to the Finance team to monitor and close reconciliation with business partners
  • Based on training provided by the company, manage configurations of the Servify platform to deliver the desired results to market partners
  • Troubleshoot issues faced by partners, identifying the root cause and providing a resolution for the same within the desired timelines
  • As part of the Business Operations team, learn the necessary skills to manage platform configurations across all our offerings


Essential Requirements :

  • Must be a Graduate or above (B.E Preferred)
  • Minimum 2+ years of experience into Business Operations Management
  • Experience in managing a customer support helpline (e-mail or voice), communicating with customers on areas of concern, and managing customer expectations
  • Customer focused mindset and willingness to go the extra mile to deliver value for the customer and the organization
  • Strong knowledge of advanced Excel functions, including all three types of lookup functions, text string modification such as MID, multiple IF statements, and using TRUE/FALSE logic to identify exceptions in Excel without macros
  • Good communication skills are a must. Candidates must be able to write e-mails in clear and precise English


Note : This is purely an Off roll position and on a contract basis.



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