Customer Engagement Executive

3 weeks ago

Kochi, India ArchPro. Full time

📍 Location: Kochi / Hybrid🏢 Company: ArchPro🕒 Experience: 0–3 years💼 Employment Type: Full-timeAbout ArchProArchPro is an integrated design and build platform redefining how homes and spaces are imagined, designed, and executed across India. We bring together architects, engineers, designers, and project managers under one seamless ecosystem — from concept to completion.Role OverviewArchPro is looking for a proactive and well-spoken Customer Engagement Executive to manage the first layer of lead interaction. This role does not involve sales conversion. Your job is to connect with new leads, understand their basic requirements, introduce them to ArchPro, and seamlessly schedule meetings with the Business Development Team.You will be the first impression of ArchPro—ensuring clients feel guided, informed, and valued right from their first interaction.Key ResponsibilitiesConnect with incoming leads via phone/WhatsApp/email within a quick response window.Provide a crisp and structured introduction about ArchPro’s services and processes.Gather essential information about the client’s requirement (location, project type, stage, etc.).Schedule meetings between the client and the BD Team and ensure both parties are aligned.Maintain accurate, real-time updates in CRM/lead trackers.Coordinate with the BD Team daily for updates on meetings and lead quality.Follow up only to confirm meeting attendance (no pressure selling).Ensure every lead is acknowledged, documented, and passed on professionally.Expectations from This RoleProfessionalism & CommunicationClear, polite, confident communication in English & Malayalam.Ability to follow scripts and maintain consistency in messaging.Process DisciplineStrict follow-through on response timelines.Meticulous with documentation and CRM updates.Coordination & OwnershipTake complete ownership of each lead until it reaches the BD Team.Zero missed follow-ups and no untracked leads.Industry Knowledge (Preferred)Candidates with understanding of:Architecture & interior design basicsResidential project terminologyConstruction/real estate workflow…will have an added advantage, as this helps build trust naturally in the first conversation.Future Growth Opportunities at ArchProHigh performers can grow into:Business Development AssociateClient Relations ExecutiveBD Team LeadProject Coordination (pre-design stage)We prioritize internal growth and long-term career development.What We OfferA structured, process-driven roleSupportive BD team and leadershipCompetitive salary + performance-based incentivesOpportunity to move into higher BD/Client Relations roles based on performance

  • Customer Engagement Executive

    3 weeks ago

    Kochi, India ArchPro. Full time

    Location: Kochi / HybridCompany: ArchProExperience: 0–3 yearsEmployment Type: Full-timeAbout ArchProArchPro is an integrated design and build platform redefining how homes and spaces are imagined, designed, and executed across India. We bring together architects, engineers, designers, and project managers under one seamless ecosystem — from concept to...

  • Customer Engagement Executive

    3 weeks ago

    Kochi, India ArchPro. Full time

    Location: Kochi / Hybrid Company: ArchPro Experience: 0–3 years Employment Type: Full-time About ArchPro ArchPro is an integrated design and build platform redefining how homes and spaces are imagined, designed, and executed across India. We bring together architects, engineers, designers, and project managers under one seamless ecosystem — from concept...

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    3 weeks ago

    Kochi, India ArchPro. Full time

    📍 Location: Kochi / Hybrid 🏢 Company: ArchPro 🕒 Experience: 0–3 years 💼 Employment Type: Full-time About ArchPro ArchPro is an integrated design and build platform redefining how homes and spaces are imagined, designed, and executed across India. We bring together architects, engineers, designers, and project managers under one seamless...

  • Customer engagement executive

    3 weeks ago

    Kochi, India ArchPro. Full time

    Location: Kochi / HybridCompany: Arch ProExperience: 0–3 yearsEmployment Type: Full-timeAbout Arch ProArch Pro is an integrated design and build platform redefining how homes and spaces are imagined, designed, and executed across India. We bring together architects, engineers, designers, and project managers under one seamless ecosystem — from concept to...

  • Customer Engagement Executive

    3 weeks ago

    Kochi, India ArchPro. Full time

    📍 Location: Kochi / Hybrid🏢 Company: ArchPro🕒 Experience: 0–3 years💼 Employment Type: Full-timeAbout ArchProArchPro is an integrated design and build platform redefining how homes and spaces are imagined, designed, and executed across India. We bring together architects, engineers, designers, and project managers under one seamless ecosystem...

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    3 weeks ago

    Kochi, India ArchPro. Full time

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  • Customer Engagement Executive

    3 weeks ago

    Kochi, India ArchPro. Full time

    📍 Location: Kochi / Hybrid🏢 Company: ArchPro🕒 Experience: 0–3 years💼 Employment Type: Full-timeAbout ArchProArchPro is an integrated design and build platform redefining how homes and spaces are imagined, designed, and executed across India. We bring together architects, engineers, designers, and project managers under one seamless ecosystem...

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