Team Lead

3 weeks ago

Thane, India TP Full time

📢 We are actively hiring for US Healthcare Process 🩺 (Operations - Team Leader) 📢


Job description

👩 💼 Designation- Team Lead

🌎 Location- Thane

💸 Salary - 5LPA to 6.5LPA

⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 rotational week offs


🏃 ♂️ ➡️️ Immediate Joiners Preferred 🏃 ♀️


Responsibilities-


✅ Manage a team of healthcare professionals responsible for medical billing, claims processing, and customer service.

✅ Oversee daily operations to ensure efficient workflow management, quality control, and adherence to SLA targets.

✅ Develop strategies to reduce attrition rates through effective training programs and employee engagement initiatives.

✅ Collaborate with cross-functional teams to identify areas for improvement in healthcare processes and implement changes accordingly.

✅ Analyze performance metrics such as AHT, CSAT, SLA compliance, shrinkage rate, etc. to optimize team efficiency.



Interested candidates can connect for further details-

☎️️ Neelam - 9594690866

📩 Neelam.Shahu@teleperformancedibs.com

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