Operations Analyst

2 weeks ago

Coimbatore, India Responsive Full time

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.


Essential Responsibilities


  • Own all weekly and monthly reporting for the PS team, including tracking of core metrics and team goals (durations, hours, service revenue, utilization metrics, CSAT scores, and more)
  • Support process improvement initiatives within the PS team and cross-functionally, and create appropriate documentation and best practice guides
  • Provide analysis that supports the business objectives of the PS organization, in alignment with our team goals and desired outcomes
  • Assist the PS team leadership team with resource management and proactive forecasting of service hours and revenue
  • Identify opportunities to scale and improve team operations with a fundamental understanding of the day-to-day work requirements for all team resources
  • Strong attention to detail, and ability to take initiative and work independently in a fast-paced environment
  • Act as the subject matter expert for Rockeltane (PSA tool), and help scale platform usage in partnership with PS leaders and team resources
  • Continually provide suggestions to leadership to improve business and reporting processes that will keep up with changes in the organization
  • Lead special projects for the PS team as needed
  • Proficiency in Google applications, as well as Microsoft products
  • Strong spreadsheet skills including experience with pivot tables, analyzing and formatting data, use of filters, creating charts and graphs, and data visualization
  • Excellent communication and presentation skills, including comfortability working with both individual contributors and senior leaders


Education

  • Bachelor's degree in a related field.


Experience


  • 2 to 4 years experience in Operation for a Professional Services department (SaaS company strongly preferred)
  • Demonstrated success working to improve operations for client-facing teams
  • Experience with Salesforce, Professional Service Automation tools, reporting and visualization tools
  • Previous experience in a data-driven, analytics-centric role


Knowledge, Ability & Skills .


  • Self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization
  • Highly organized with the ability to multitask, prioritize, and scale workload
  • Zealous about operations, resource success, client success, and driving internal value
  • Strong presentation abilities, excellent verbal and written communication skills
  • Comfortable with seeking help, and being proactive to find answers and solutions
  • Flexible, adaptable team player with strong interpersonal skills
  • Leadership skills and ability to work cross functionally with a diverse resource pool
  • Mentoring and coaching skills, performance management, team building

  • Business Analyst

    4 weeks ago

    Coimbatore, Tamil Nadu, India Cheran Group Of Companies Full time

    We are seeking a Business Analyst - Operations to join our team at {company}. The successful candidate will be responsible for analyzing business needs and developing solutions to improve operational efficiency.Develop and implement process improvements to increase productivity and reduce costs.Collaborate with cross-functional teams to identify and...

  • Business Analyst

    4 weeks ago

    Coimbatore, Tamil Nadu, India sanumas solutions Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at {company}.As a Business Analyst, you will be responsible for analyzing business needs and developing solutions to improve operational efficiency.Key Responsibilities:Analyze business needs and develop solutions to improve operational efficiency.Collaborate with cross-functional...

  • Business Analyst

    4 weeks ago

    Coimbatore, Tamil Nadu, India sukrthirecruit Full time

    About the Role:We are seeking a skilled Business Analyst to join our team at {company}. The ideal candidate will have a strong understanding of business operations and be able to analyze complex data to inform business decisions.Key Responsibilities:Develop and implement business strategies to drive growth and improvementCollaborate with cross-functional...

  • Financial Analyst Accountant

    7 days ago

    Coimbatore, Tamil Nadu, India 217 FLEXTRONICS TECHNOLOGIES (INDIA) PRIVATE LIMITED Full time

    Job Title: Financial Analyst AccountantWe are seeking a talented Financial Analyst Accountant to join our team at 217 FLEXTRONICS TECHNOLOGIES (INDIA) PRIVATE LIMITED in Coimbatore. This is an exciting opportunity for a motivated individual to work in a dynamic environment and contribute to the company's growth.Estimated Salary: ₹500,000 - ₹800,000 per...

  • Operations Analyst

    2 weeks ago

    coimbatore, India Responsive Full time

    About ResponsiveResponsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...

  • Operations Analyst

    2 weeks ago

    Coimbatore, India Responsive Full time

    About ResponsiveResponsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...

  • Operations analyst

    2 weeks ago

    Coimbatore, India Responsive Full time

    About ResponsiveResponsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...

  • Operations Analyst

    2 weeks ago

    Coimbatore, India Responsive Full time

    About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...

  • Business Analyst for a Growing Company

    4 weeks ago

    Coimbatore, Tamil Nadu, India Sahanas Creations Full time

    Join Our Team as a Business AnalystWe are seeking a detail-oriented Business Analyst to join our team. The ideal candidate will have a strong understanding of business operations and be able to analyze data to inform strategic decisions.Main Responsibilities:Analyze business data to identify trends and areas for improvementDevelop and implement business...

  • Software/QA - Engineer/Analyst

    5 months ago

    Coimbatore, India AKS ProTalent Full time

    We are looking for a Software/QA - Engineer/Analyst monitor and improve the quality of our operational processes and outputs. The Software/QA - Engineer/Analyst responsibilities include designing quality standards, inspecting materials, equipment, processes, and products, developing quality control systems, and determining corrective actions. You will also...

  • Business Analyst

    3 days ago

    Coimbatore, India DMAIC Academy & Consultancy Full time

    Job Title: Senior Business Analyst and PMO with Six Sigma ExpertiseShift: US Shift (6 PM to 3 AM IST)Experience: 8 to 12 YearsRole OverviewWe are seeking a highly skilled professional who has successfully transitioned from a Business Analyst role to Project Management/PMO , with proven expertise in data analytics for our client. A Six Sigma Green...

  • Senior Financial Analyst

    4 weeks ago

    Coimbatore, Tamil Nadu, India 762 Flextronics Technologies (India) Private Limited Full time

    Job Title: Senior Financial AnalystJob Summary:We are seeking a Senior Financial Analyst to support our Finance team in General Ledger accounting. The ideal candidate will have a strong understanding of accounting principles, financial reporting, and general ledger processes.Ensure timely and accurate financial reporting on EPM as per the standard operating...

  • Senior data analyst

    1 month ago

    Coimbatore, India DMAIC Academy & Consultancy Full time

    Job Title: Senior Data Analyst - Operations (Saa S) Job Summary: As the Senior Data Analyst - Operations in a Saa S environment, you will harness data to enhance operational efficiency, support strategic decisions, and drive overall business success. Working with cross-functional teams—including product, marketing, sales, customer success, finance, and...

  • Senior Data Analyst

    1 month ago

    Coimbatore, India DMAIC Academy & Consultancy Full time

    Job Title: Senior Data Analyst - Operations (SaaS) Job Summary: As the Senior Data Analyst - Operations in a SaaS environment, you will harness data to enhance operational efficiency, support strategic decisions, and drive overall business success. Working with cross-functional teams—including product, marketing, sales, customer success, finance, and...

  • Business Analyst

    1 month ago

    Coimbatore, India IFlow tech solutions Full time

    Role: - Business Analyst Experience: - 6+ Years Location: - Coimbatore Role: Business AnalystJob description: Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and...

  • Business Solutions Analyst

    3 weeks ago

    Coimbatore, Tamil Nadu, India ProConnxt Full time

    Business Solutions AnalystWe are seeking a skilled Business Solutions Analyst to join our team at ProConnxt. As a key member of our business operations team, you will be responsible for collaborating with clients and stakeholders to elicit documents and analyze business requirements related to Odoo ERP system implementations.Key Responsibilities:Conduct...

  • Data Analyst

    3 weeks ago

    Coimbatore, Tamil Nadu, India MaxVal Full time

    Job Title: Data AnalystAt MaxVal, we are seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a crucial role in reviewing, interpreting, and reporting patent data errors to ensure accuracy and minimize risks associated with IP payments.Responsibilities:Review and interpret patent data to identify errors and...

  • AP Financial Analyst

    4 days ago

    Coimbatore, Tamil Nadu, India 092 FLEXTRONICS TECHNOLOGIES INDIA PRIVATE LIMITED Full time

    Job Description:We are seeking an experienced Financial Analyst - Accounts Payable to join our team in Coimbatore. This role will be responsible for processing invoices, resolving discrepancies, and reporting activities related to accounts payable.Key Responsibilities:Process invoices as per standard operating procedures and meet targets.Resolve discrepant...

  • Senior Data Analyst

    1 month ago

    Coimbatore, India DMAIC Academy & Consultancy Full time

    Job Title: Senior Data Analyst - Operations (SaaS) Job Summary: As the Senior Data Analyst - Operations in a SaaS environment, you will harness data to enhance operational efficiency, support strategic decisions, and drive overall business success. Working with cross-functional teams—including product, marketing, sales, customer success, finance, and...

  • Senior Data Analyst

    1 month ago

    Coimbatore, India DMAIC Academy & Consultancy Full time

    Job Title: Senior Data Analyst - Operations (SaaS) Job Summary: As the Senior Data Analyst - Operations in a SaaS environment, you will harness data to enhance operational efficiency, support strategic decisions, and drive overall business success. Working with cross-functional teams—including product, marketing, sales, customer success, finance,...