SD analyst

3 weeks ago


Pune, India Wipro Full time

German Language Expert (C1)


Responsibilities:

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns

2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

3. Identify and escalate tickets requiring urgent attention and action

4. Log all contacts and document all the activities and results accurately and completely within the incident management tool

5. Deal with and resolve helpdesk requests

6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner

7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off


Skills Required:

1. Previous experience in IT helpdesk (Voice) preferred.

2. Excellent communications skills (verbal and written)

3. Knowledge on ITIL Framework and Terminologies

7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays

8. Self-motivated achiever who gains satisfaction from providing excellent customer service

9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies

10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates.


MANDATORY : C1 certification in German language


  • SAP SD/CS Analyst

    3 days ago


    Pune, India JUARA IT SOLUTIONS Full time

    Job Title: Tech Lead-SAP SD/CS Analyst Location: Bangalore, Pune Type of Employment: Full Time Experience: 8 to 10 Years Notice Period: Immediate or Less than 30 Days Candidates should be ready to work on PST timings (3 PM IST to 12 PM IST) Job Description: We are seeking a highly skilled and experienced Tech Lead with expertise in SAP SD/CS to join our...


  • Pune, India Cummins Inc. Full time

    DESCRIPTION Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of...


  • Pune, India Cummins Inc. Full time

    DESCRIPTION Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of...


  • Pune, Maharashtra, India Bosch Full time

    Job SummaryWe are seeking an experienced Business Analyst to join our team at Bosch. The ideal candidate will have a strong background in SAP CRM and SD integration, with excellent analytical and problem-solving skills.Key Responsibilities:Analyze and maintain the company's CRM/DM system to ensure data integrity and accuracyDevelop and implement effective...


  • Pune, India Copeland Full time

    Job Summary: -  Are you looking for a remarkable opportunity in the Information Technology sector? At Emerson, the SAP ERP SD Change Analyst position offers just that. This role combines project and enhancement support, allowing you to have a meaningful impact in a collaborative environment. Join Emerson and be a driving force behind ambitious projects...

  • SAP SD Lead Analyst

    2 weeks ago


    Pune, Maharashtra, India Stefanini Full time

    Company OverviewWe are Stefanini, a leading provider of IT services and solutions. Our company is committed to delivering high-quality services that meet the evolving needs of our clients.SalaryThe estimated salary for this position is $120,000 per year, based on industry standards and national averages.Job DescriptionThis is an exciting opportunity to join...


  • Pune, Maharashtra, India Stefanini Full time

    Job Summary:We are seeking a highly skilled Senior Business Analyst to join our team at Stefanini. In this role, you will be responsible for leading complex projects and providing expert analysis in Vistex /SAP SD area.About the Role:The successful candidate will have 3-9 years of experience in Vistex /SAP SD area, including all ECC versions and S4 HANA....


  • Pune, India AARNA HR SOLUTIONS PVT LTD Full time

    Position Description :Thriving Fortune 500 global company that is growing and looking for talented, driven Information Technology professionals to join our team! With over 21,000 employees and operations in over 50 countries.We are excited to share that our Digital Technology (DT) team is expanding to meet growing business needs across the world. Were...


  • pune, India Southco, Inc. Full time

    Materials Management/Warehouse Management – Procure to Pay (PTP) Overview The SAP MM and WM Business Analyst position utilizes the knowledge of SAP structure and configurations to create and support a global SAP environment. The Business Analyst works in a team environment to recommend, design, and deliver software solutions that enable business processes...


  • Pune, India Southco, Inc. Full time

    Materials Management/Warehouse Management – Procure to Pay (PTP) Overview The SAP MM and WM Business Analyst position utilizes the knowledge of SAP structure and configurations to create and support a global SAP environment. The Business Analyst works in a team environment to recommend, design, and deliver software solutions that enable business...


  • Pune, India Southco, Inc. Full time

    Materials Management/Warehouse Management – Procure to Pay (PTP)OverviewThe SAP MM and WM Business Analyst position utilizes the knowledge of SAP structure and configurations to create and support a global SAP environment. The Business Analyst works in a team environment to recommend, design, and deliver software solutions that enable business processes...


  • pune, India Southco, Inc. Full time

    Materials Management/Warehouse Management – Procure to Pay (PTP)OverviewThe SAP MM and WM Business Analyst position utilizes the knowledge of SAP structure and configurations to create and support a global SAP environment. The Business Analyst works in a team environment to recommend, design, and deliver software solutions that enable business processes...

  • SD analyst

    3 weeks ago


    Pune, India Wipro Full time

    German Language Expert (C1)Responsibilities:1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins3. Identify and escalate tickets requiring...

  • Sd analyst

    3 weeks ago


    Pune, India Wipro Full time

    German Language Expert (C1)Responsibilities:1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins3. Identify and escalate tickets requiring...


  • Pune, India Southco, Inc. Full time

    Materials Management/Warehouse Management – Procure to Pay (PTP)OverviewThe SAP MM and WM Business Analyst position utilizes the knowledge of SAP structure and configurations to create and support a global SAP environment. The Business Analyst works in a team environment to recommend, design, and deliver software solutions that enable business processes...

  • SD analyst

    3 weeks ago


    Pune, India Wipro Full time

    German Language Expert (C1) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets...

  • SD analyst

    3 weeks ago


    Pune, India Wipro Full time

    German Language Expert (C1)Responsibilities:1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins3. Identify and escalate tickets requiring...

  • SD analyst

    3 weeks ago


    Pune, India Wipro Full time

    German Language Expert (C1) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets...


  • Pune, Maharashtra, India Vizlogic Digital Solutions Private Limited Full time

    Company OverviewVizlogic Digital Solutions Private Limited is a dynamic and innovative company that prides itself on delivering cutting-edge solutions to its clients.We are currently seeking an experienced Sap Sales Distribution Expert to lead our application development team as an Application Lead. This role requires strong technical expertise in Sap Sales...


  • Pune, India Southco, Inc. Full time

    Materials Management/Warehouse Management – Procure to Pay (PTP)OverviewThe SAP MM and WM Business Analyst position utilizes the knowledge of SAP structure and configurations to create and support a global SAP environment. The Business Analyst works in a team environment to recommend, design, and deliver software solutions that enable business processes...