Information Technology Service Desk Team Lead

1 week ago


India Yoda Tech Full time

🚨 We're Hiring: IT Service Desk Lead 🚨

Are you an experienced IT support professional ready to lead and make an impact? We are looking for a skilled IT Service Desk Lead or Service Desk Engineer L1.5 to take charge of our IT support operations If you have a solid background in ITSM tools, including HaloITSM, troubleshooting, and leadership, we want to hear from you.


Key Responsibilities: 🔹 Lead the IT Service Desk team and act as an escalation point for complex issues

🔹 Manage and resolve technical challenges using ITSM tools (ServiceNow, HaloITSM, JIRA, BMC Remedy, etc.)

🔹 Troubleshoot hardware, software, and network issues, escalating when necessary

🔹 Collaborate with internal teams to ensure seamless problem resolution

🔹 Monitor service desk queues to maintain high standards of support

🔹 Contribute to the knowledge base and develop process improvements

🔹 Train and mentor Level 1 staff to enhance their skills and performance


Qualifications: ✅ 3-5 years of experience in IT support or service desk roles

✅ Proficiency in ITSM platforms such as HaloITSM, ServiceNow, JIRA, BMC Remedy

✅ Leadership experience in IT service delivery is a plus

✅ Strong analytical, problem-solving, and multitasking abilities

✅ ITIL Foundation certification (preferred)

📧 Interested? Send your resume to karnika@yoda-tech.com / sonika@yoda-tech.com / anisha.goyal@yoda-tech.com.



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