Information Technology Service Desk Team Lead
1 week ago
🚨 We're Hiring: IT Service Desk Lead 🚨
Are you an experienced IT support professional ready to lead and make an impact? We are looking for a skilled IT Service Desk Lead or Service Desk Engineer L1.5 to take charge of our IT support operations If you have a solid background in ITSM tools, including HaloITSM, troubleshooting, and leadership, we want to hear from you.
Key Responsibilities: 🔹 Lead the IT Service Desk team and act as an escalation point for complex issues
🔹 Manage and resolve technical challenges using ITSM tools (ServiceNow, HaloITSM, JIRA, BMC Remedy, etc.)
🔹 Troubleshoot hardware, software, and network issues, escalating when necessary
🔹 Collaborate with internal teams to ensure seamless problem resolution
🔹 Monitor service desk queues to maintain high standards of support
🔹 Contribute to the knowledge base and develop process improvements
🔹 Train and mentor Level 1 staff to enhance their skills and performance
Qualifications: ✅ 3-5 years of experience in IT support or service desk roles
✅ Proficiency in ITSM platforms such as HaloITSM, ServiceNow, JIRA, BMC Remedy
✅ Leadership experience in IT service delivery is a plus
✅ Strong analytical, problem-solving, and multitasking abilities
✅ ITIL Foundation certification (preferred)
📧 Interested? Send your resume to karnika@yoda-tech.com / sonika@yoda-tech.com / anisha.goyal@yoda-tech.com.
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