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Head of Product Management
2 months ago
Company Overview
EverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience.
Position Summary
As the Head of Product Management for EverAI Labs, you will lead a team responsible for the vision, strategy, and execution of multiple technology products focused on transforming contact centers. This division operates independently, with the agility and innovation of a startup, backed by the resources of a large company. Your role is crucial in the success of our products by leading a dynamic team of product managers, UI/UX designers, and technical writers, while collaborating closely with the Head of Engineering to deliver cutting-edge solutions.
Principle Accountabilities (Key Result Areas)
- AI Product Strategy: Define and drive the product vision and strategy for AI-based products, in alignment with the division’s goals and the broader company objectives.
- AI Expertise: Utilize your knowledge of AI technologies, machine learning, and data science to guide product development and ensure the successful implementation of AI features.
- Team Management: Lead, mentor, and develop a team of 5+ product managers, UI/UX designers, and technical writers, fostering a culture of innovation, collaboration, and high performance.
- Product Lifecycle Management: Oversee the entire AI product lifecycle from concept to launch, including market research, user needs analysis, competitive analysis, product roadmap, and go-to-market strategies.
- Cross-Functional Collaboration: Work closely with the Head of Engineering and data science teams to ensure seamless integration of AI technologies into product offerings.
- Stakeholder Engagement: Serve as the primary point of contact for the Head of Strategy and other senior leaders, providing regular updates on product progress, challenges, and opportunities.
- Customer Focus: Engage with customers, partners, and industry experts to gather feedback on AI features, ensuring our products meet market needs and exceed customer expectations.
- Data-Driven Decision Making: Making: Leverage AI analytics and customer feedback to inform product decisions and prioritize AI-driven features and enhancements.
- Budget Management: Manage the product management budget, with efficient allocation of resources to achieve strategic objectives.
Attributes & Attitude
- Leadership Skills: Proven ability to lead and inspire teams, manage complex projects, and deliver results in a fast-paced, dynamic environment.
- Technical Acumen: Strong understanding of AI, machine learning, natural language processing, and data science, with experience in applying these technologies to real-world products. Ability to understand complex technical concepts and work closely with engineering teams to deliver high-quality products.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate product vision and strategy to both technical and non-technical stakeholders.
Knowledge
- Education: Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
- Experience: 12+ years of experience in product management, with at least 5 years in a leadership role overseeing multiple product teams, with experience in managing AI products or technologies.
- Industry Knowledge: Strong background in contact center technology or related fields, with a deep understanding of market trends, customer needs, and competitive landscape.
