Director

2 weeks ago


Hyderabad, India ADP Full time

Job Title: Director - Retirement Services, One SBS India Portfolio


Location: Hyderabad


Eligibility Criteria:


  1. Must have at least 24+ months of experience in the current role or grade.
  2. If applying laterally, need to have at least 12 months of experience in your present role/grade.
  3. Strong communication skills (oral and written) are required.
  4. Working knowledge of payroll and benefits administration is highly preferred.
  5. RPF or FPC / CPP certification is preferred.
  6. Proven strong leadership and business skills.
  7. Excellent interpersonal, conflict management, and mentoring skills.
  8. Effective time management, organizational, and planning skills.
  9. Demonstrates behavior that aligns with the values of the organization.
  10. Current Supervisor approval required; should not have been on a Performance Improvement Plan (PIP) or issued a Warning in the last 12 months.


Overview & Scope:


The Director will develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio. This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins. The Director is responsible for all aspects of daily operations, including driving strong associate and client engagement, ensuring operational excellence through KRA/SLA adherence, and fostering a culture of innovation and continuous improvement.


  1. Deliver business goals for the respective business functions.
  2. Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
  3. Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
  4. Establish and maintain appropriate structures and responsibilities to achieve business objectives.
  5. Continuously evaluate results to meet performance objectives and adjust strategies accordingly.


Managerial Responsibilities:


  1. Manage a team of leaders and frontline leaders, with 6 to 8 or more direct reports as the business grows.
  2. Use strategic objectives to set performance parameters and ensure the team’s success.
  3. Ensure on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.
  4. Actively identify modernization opportunities and improve collaboration with onsite teams / GPT / GETS.
  5. Maintain a relentless focus on enhancing associate and end-user experience.





Individual Skill Set:


  1. Strong planning, organizational, and interpersonal skills.
  2. Excellent presentation skills, both verbal and written.
  3. Proven ability to manage multiple projects and relationships simultaneously.
  4. Demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management.
  5. End-to-end thinking to improve customer experience.
  6. Ability to take calculated risks, take decisive actions, and adopt a data-driven approach to work.
  7. Sound judgment and ability to foster teamwork, resolve conflicts, and drive convergence.
  8. Knowledge of tools and techniques for gaining cooperation and support.
  9. Ability to work effectively in a matrix structure and as part of a team.
  10. Willingness to work in night shifts supporting US time zones.


This job description outlines the responsibilities and qualifications for a director role in the Retirement Services team within the One SBS India portfolio. The role is strategic, requiring a balance of operational leadership, client engagement, and process improvement.


  • Director

    2 months ago


    hyderabad, India ADP Full time

    Job Title: Director - Retirement Services, One SBS India PortfolioLocation: HyderabadExperience - 15+ YearsJob Level: G5L1Eligibility Criteria:Must have at least 24+ months of experience in the current role or grade.If applying laterally, need to have at least 12 months of experience in your present role/grade.Strong communication skills (oral and written)...

  • Director

    1 month ago


    Hyderabad, India ADP Full time

    Job Title: Director - Retirement Services, One SBS India Portfolio Location: Hyderabad Experience - 15+ Years Job Level: G5L1 Eligibility Criteria: Must have at least 24+ months of experience in the current role or grade. If applying laterally, need to have at least 12 months of experience in your present role/grade. Strong communication skills (oral...

  • Director

    2 months ago


    Hyderabad, India ADP Full time

    Job Title: Director - Retirement Services, One SBS India Portfolio Location: Hyderabad Experience - 15+ Years Job Level: G5 L1 Eligibility Criteria: Must have at least 24+ months of experience in the current role or grade. If applying laterally, need to have at least 12 months of experience in your present role/grade. Strong communication skills...


  • Hyderabad, Telangana, India IndiGo Full time

    Job Description:As a key member of the IndiGo team, the Associate Director will lead cross-functional teams to drive operational excellence and customer satisfaction. This includes collaborating with departments to address issues like flight delays, roster needs, and technical issues.The Associate Director will manage ongoing crew operations projects and...


  • Hyderabad, Telangana, India bfmhr Full time

    Job DescriptionJob Title: Administrative DirectorJob Summary: We are seeking an experienced Administrative Director to lead our administrative team and oversee the implementation of administrative procedures and systems.Key Responsibilities: Plan and coordinate administrative procedures and systems Recruit and train personnel Allocate responsibilities and...


  • Hyderabad, Telangana, India Winfort Full time

    The Compliance Operations Director is responsible for leading multiple teams of associates and fostering strong relationships with internal clients. This position involves defining operational strategies to meet client expectations, developing annual business plans, maintaining high customer service levels, and recruiting and coaching leadership staff.This...

  • Director

    2 months ago


    Hyderabad, India ADP Full time

    Job Title: Director - Retirement Services, One SBS India PortfolioLocation: HyderabadExperience - 15+ YearsJob Level: G5L1Eligibility Criteria:Must have at least 24+ months of experience in the current role or grade.If applying laterally, need to have at least 12 months of experience in your present role/grade.Strong communication skills (oral and written)...

  • Director

    2 months ago


    hyderabad, India ADP Full time

    Job Title: Director - Retirement Services, One SBS India Portfolio Location: Hyderabad Experience - 15+ Years Job Level: G5L1 Eligibility Criteria: Must have at least 24+ months of experience in the current role or grade. If applying laterally, need to have at least 12 months of experience in your present role/grade. Strong communication skills (oral and...

  • Director

    2 weeks ago


    Hyderabad, India ADP Full time

    Job Title: Director - Retirement Services, One SBS India Portfolio Location: Hyderabad Eligibility Criteria: Must have at least 24+ months of experience in the current role or grade. If applying laterally, need to have at least 12 months of experience in your present role/grade. Strong communication skills (oral and written) are required. Working...

  • Culinary Director

    4 days ago


    Hyderabad, Telangana, India Gamut HR Solutions Full time

    At Gamut HR Solutions, we are dedicated to connecting exceptional individuals with the right job opportunities.We are seeking an experienced Culinary Director for our multicuisine restaurants in Hyderabad. This full-time executive position requires a seasoned professional with 10 to 30 years of relevant experience.This is an estimated $80,000 - $120,000 per...


  • Hyderabad, India Best Infosystems Ltd. Full time

    Director – IT_GSC Hyderabad_Full-Time_Direct Hire Job (System)Title: Director – IT Working Title: Director – IT Division: Corporate Reports To/Supervisor: Vice President – IT Location: GSC Hyderabad Experience: 18+ years Job Description: We are looking for an Oracle e Business Suite IT Director to join our team and...


  • hyderabad, India Best Infosystems Ltd. Full time

    Director – IT_GSC Hyderabad_Full-Time_Direct Hire Job (System)Title: Director – IT Working Title: Director – IT Division: Corporate Reports To/Supervisor: Vice President – IT Location: GSC Hyderabad Experience: 18+ years Job Description: We are looking for an Oracle eBusiness Suite IT Director to join our team and lead the delivery of our...


  • Hyderabad, India Best Infosystems Ltd. Full time

    Director – IT_GSC Hyderabad_Full-Time_Direct HireJob (System)Title: Director – ITWorking Title: Director – ITDivision: CorporateReports To/Supervisor: Vice President – ITLocation: GSC HyderabadExperience: 18+ yearsJob Description:We are looking for an Oracle e Business Suite IT Director to join our team and lead the delivery of our EBS...


  • hyderabad, India Best Infosystems Ltd. Full time

    Director – IT_GSC Hyderabad_Full-Time_Direct HireJob (System)Title: Director – ITWorking Title: Director – ITDivision: CorporateReports To/Supervisor: Vice President – ITLocation: GSC HyderabadExperience: 18+ yearsJob Description:We are looking for an Oracle eBusiness Suite IT Director to join our team and lead the delivery of our EBS...


  • Hyderabad, India Best Infosystems Ltd. Full time

    Director – IT_GSC Hyderabad_Full-Time_Direct HireJob (System)Title:Director – ITWorking Title:Director – ITDivision:CorporateReports To/Supervisor:Vice President – ITLocation:GSC HyderabadExperience:18+ yearsJob Description:We are looking for an Oracle eBusiness Suite IT Director to join our team and lead the delivery of our EBS solutions. As the EBS...


  • Hyderabad, Telangana, India Zelis Full time

    Position Title: IT Operations DirectorAt Zelis, we are looking for an experienced IT Operations Director to oversee the IT Service Desk and End User Computing functions. This role involves ensuring the efficient operation of IT support services, focusing on delivering high-quality service to end users and maintaining robust, secure, and reliable computing...

  • Claims Director

    3 weeks ago


    Hyderabad, Telangana, India Kshema Full time

    Job SummaryKshema is seeking an experienced Claims Director to oversee the claims processing lifecycle, ensuring efficiency, accuracy, and customer satisfaction.

  • Branch Director

    4 weeks ago


    Hyderabad, Telangana, India NBHC Full time

    Job Title: Branch DirectorThe Branch Director is responsible for leading the operations and sales organization in assigned territory. This role involves setting up, delegating, and supervising the team to achieve business goals and objectives.Key Responsibilities:Continuously increase third-party customers and revenue from such customers in the region.Ensure...

  • It director

    2 weeks ago


    Hyderabad, India Blackbaud India Full time

    About the role: The Director of IT’s primary responsibility is to oversee the streamlined management of the department and to ensure it aligns with the business objectives of the organization. This individual’s principal goals are to work with the Service Delivery and Platform team to develop and manage solution project portfolios for each department,...

  • IT Director

    3 weeks ago


    hyderabad, India Blackbaud India Full time

    About the role: The Director of IT’s primary responsibility is to oversee the streamlined management of the department and to ensure it aligns with the business objectives of the organization. This individual’s principal goals are to work with the Service Delivery and Platform team to develop and manage solution project portfolios for each department,...