French Language Specialist

4 weeks ago


Chennai, India Tech Mahindra Full time

We are looking for immediate joiner.


Key Responsibilities:


- Provide high-quality customer service to French-speaking clients through phone, email, and chat.

- Assist in resolving customer issues promptly and efficiently.

- Collaborate with internal teams to ensure smooth communication and problem-solving.

- Maintain up-to-date knowledge of company products, services, and policies.

- Document customer interactions and feedback in our CRM system.

- Participate in training and development sessions to continuously improve language and professional skills.

Qualifications:


- Language Proficiency: B2 or C1 level in French, with certification from a recognized institution.

- Experience: Proven experience in reading, writing, and speaking French in a professional setting.

- Communication Skills: Excellent verbal and written communication skills in both French and English.

- Flexibility: Willingness and ability to work night shifts.

- Customer Service: Strong customer service skills with a focus on empathy and patience.

- Technology: Proficiency in using CRM software and Microsoft Office Suite.

Preferred Skills:

- Previous experience in a customer support or language specialist role.

- Familiarity with the cultural nuances and regional variations of the French language.

- Ability to work independently and as part of a team.



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