Desktop Support Engineer

5 days ago


Hyderabad, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

Hello All,

Greetings from RIDIK.


We have opening for position Desktop Support Engineer for our client.

Location :Hyderabad

Notice period :Immediate Joiner and less than 30 Days

Note :Candidate is to be available immediate and to be in Hyderabad currently.


Responsibilities:

  • Address user tickets related to hardware, software, and networking issues.
  • Assist users through installing applications and setting up computer peripherals.
  • Diagnose problems by asking targeted questions and providing step-by-step instructions.
  • Conduct remote troubleshooting to resolve issues promptly.
  • Customize desktop applications to meet user needs.
  • Maintain detailed records of technical issues and solutions.
  • Escalate unresolved issues to the next level of support personnel.
  • Follow up with clients to ensure system functionality.
  • Gather customer feedback and identify potential product improvements.
  • Assist in creating technical documentation and manuals.
  • Knowledge with Service Now ticketing system.


Requirements and Skills:

  • Proven work experience as a Desktop Support Engineer or similar role.
  • Hands-on experience with Windows 10, Windows 11, and Mac OS environments.
  • Familiarity with office automation products, computer peripherals (e.g., printers, scanners), and network security practices.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude.
  • Bachelor’s degree in Computer Science or a relevant field.


Preferred Qualifications:

  • Certification in relevant IT areas (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).
  • Experience with Microsoft Teams, Office 365, and Zoho.



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