Collections Manager

1 week ago


Hyderabad, India Allegis Partners Full time

Description


  • Supervises and oversee the day to day collection & operations related to 3rd party Agency Management, for MENA
  • Improve recovery performance across the agency streams. Manage external 3rd party agencies in regions, ensure that they meet the HSBC requirement in terms of Vendor Management guidelines & optimize recoveries from these channels.
  • Minimizes loss and exposure through adherence to all regulatory requirements, default corrections and business unit policies and guidelines, with regards to Agency Management including C19 group standards
  • Drives the Vendors to deliver the required KPI’s and agreed SLA’S while ensuring that all HSBC policies and procedures are adhered
  • Manage the customers who are in distress and provide viable debt solutions within set timelines
  • Coordinate and review Cyber engagement with Vendor including reviews, input quality and MI and encourage team to use Cyber for driving Vendor performance


Knowledge & Experience / Qualifications

  • Graduate or above in any discipline with proven leadership capabilities. (E)
  • The applicant at the time of applying should not be on any performance action plan.
  • In depth Knowledge of end to end Collection life cycle with strong product knowledge on Credit Cards, Loans, bank accounts & commercial. (E)
  • In depth knowledge of Collections LIC & knowledge on roll rates & provisioning. (E)
  • Good understanding of Collections/Recoveries. (E)


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