Customer Support Analyst

3 weeks ago

Kolkata, India Origent Technologies Full time

Job Description


Origent Technologies is looking for motivated and reliable candidates who possess the drive to lead customer support for our SaaS product offerings. This includes online client interaction and in-depth troubleshooting to ensure that the client has a satisfying experience. Working at Origent Technologies will entitle you to attractive compensation, a flexible schedule, interactive projects, and growth opportunities.


Skills required:

  • Basic Software Development Knowledge: Understanding the fundamentals of software development and cloud computing can help in troubleshooting and communicating effectively with the development team
  • Customer Relationship Management (CRM) Software: Proficiency with CRM tools is crucial for managing customer interactions and tracking
  • Technical Troubleshooting: Ability to diagnose and resolve common technical issues related to the web-based software
  • Data Analysis: Skills in analysing data to identify trends and make informed decisions
  • Communication Skills: Strong verbal and written communication skills to explain technical issues to non-technical users and collaborate with technical teams
  • Problem-Solving: Aptitude for quickly addressing and solving complex problems
  • Product Knowledge: In-depth understanding of the company's products and services to provide accurate support


Qualifications:


  • 2-3 years in customer support/technical support
  • Bachelor's Degree (no specification)


Company Profile:


Origent Technologies is a software development company that has been providing solutions to customers across North America for over 27 years. We develop web-based SaaS solutions in the education and social service domains using Microsoft platforms like MAUI, Xamarin, .NET, and SQL Server. Our highly skilled team of developers works in our offices in Kolkata, Delhi, and Kochi.

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