Operations Intern

1 week ago


Gurugram, India sploot Full time
Job Description: Operations Intern


Location: Gurgaon, India (Hybrid/On-site)

Duration: 3-6 months (Full-time)

Stipend: Competitive

Sploot is seeking a detail-oriented and proactive Operations Intern to streamline and enhance our service delivery operations. This role is essential in ensuring our customers have a seamless experience, from booking to service completion, while maintaining the highest quality standards.


Roles and Responsibilities


1. Onboarding and Retention of Service Providers
  • Ensure effective onboarding of service providers in key hubs to meet demand.
  • Develop strategies to retain service providers and minimize request loss.
  • Regularly monitor hub performance to address gaps and optimize resource allocation.


2. Fulfillment Rate Optimization
  • Increase the fulfillment percentage of scheduled services by identifying and resolving bottlenecks.
  • Work closely with the operations and support teams to ensure timely communication with customers and service providers.
  • Track and analyze unfulfilled requests to implement preventative measures.


3. Service Quality and Customer Ratings
  • Ensure service providers strictly adhere to established SOPs to maintain consistency and quality.
  • Conduct regular checks and feedback sessions with service providers to identify improvement areas.
  • Monitor customer ratings and address negative feedback promptly to enhance satisfaction.


Skills and Qualifications
  • Pursuing or completed a degree in Operations, Business Management, or a related field.
  • Strong problem-solving and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Data-driven mindset with proficiency in Excel/Google Sheets; knowledge of analytics tools is a plus.
  • Passion for operational excellence and delivering exceptional customer experiences.
  • Interest in the pet care industry is a bonus.


Why Join Us?
  • Gain hands-on experience in managing and optimizing operations in a fast-paced startup environment.
  • Opportunity to work closely with a dynamic team and make a tangible impact.
  • Be part of redefining pet care services and improving customer experiences.


Apply now to take on an exciting challenge and contribute to Sploot’s mission of delivering exceptional pet care services


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