Associate - Order-to-cash
2 weeks ago
Job Description
Active knowledge and experience in Order to cash (O2C) processes. Manages Customer Data, Cash Application and Collections for client along with Billing for client invoices
Customer Master Data
- Review customer contract/ new customer creation template/ maintenance of Customer Data Template according to defined parameters.
- Update contract/ customer information on ERP system based on the client policies and procedures and share information with the requestors
- Adhere to the Accuracy parameters as prescribed within SLA
- Ensure all ad hoc activities assigned are completed within allocated timeframe.
- Proactively highlight any issues within the process
Collections
- Downloading of bank statement.
- Tagging payments against open invoice on specified ERP systems based on the remittances received
- Raise queries with Client and collections team on issues within remittances received from Customers
- Follow up on unapplied and unidentified payments
- Address issues highlighted or any escalation ensuring avoidance of it
Billing
- Create monthly invoices within the ERP System per defined timelines and agreements.
- Billing queries to be timely followed / resolved with the various teams
- Adhere to the accuracy parameters as prescribed within SLA
- Proactively highlight any issues within the process
- Address issues highlighted or any escalation ensuring avoidance of reoccurrence and resolve billing related disputes.
- Validate billing and rectify billing discrepancy.
Experience ,Qualification, Skills
- B Com/ M.Com/ MBA Finance
- 4-5 Years' experience
- Attend meetings pertinent to work assignments
- Research and respond to information requests from internal departments and management
- Ability to exercise sound judgement and decision-making skills
- Excellent written and verbal communication and comprehension skills
- Service industry experience. Software / Life Science / Data Analytics / Pharma preferred
- Multi-Tasking skills in project delivery, deadlines
- Strong quantitative and analytical skills
- Resource needs to be energetic, confident & strong in communication (written)
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