Customer Support Specialist
1 day ago
We are seeking a highly motivated and customer-oriented Customer Support Representative to join our dynamic team. This role requires a combination of strong communication skills, technical expertise, and a passion for delivering exceptional customer service. As a Customer Support Representative, you will be responsible for addressing customer queries via live chat, email, calls, and other support channels, ensuring prompt resolution of issues, and collaborating with internal teams to improve the overall customer experience.Primary ResponsibilitiesCustomer Interaction: Handle customer inquiries professionally and empathetically across live chat, email, and calls. Ensure that customer queries are addressed with patience and understanding.Problem Solving: Quickly identify customer issues and provide effective solutions in a timely manner, ensuring customer satisfaction.Collaboration: Work closely with the Operations, Product, and other relevant teams to resolve customer issues and improve support processes.CRM Management: Utilize CRM tools such as Salesforce, Zoho Desk, and Freshdesk to log customer interactions, track tickets, and maintain accurate customer data.Time Management: Manage multiple customer queries simultaneously, prioritizing tasks to ensure that urgent issues are addressed first.Reporting & Data Entry: Maintain detailed logs and generate reports of customer interactions for follow-up actions and analytical purposes.Customer Experience Enhancement: Proactively identify areas for process improvement and work with the team to optimize workflows and customer support experiences.Desired SkillsSoft Skills:Strong Communication Skills – Proficiency in English (fluent in English + Hindi or 1 in English + Telugu).Empathy & Patience – Ability to handle customer queries professionally.Problem-Solving Ability – Quick identification and resolution of customer issues.Active Listening – Understanding and addressing customer concerns effectively.Time Management – Managing multiple queries efficiently.Team Collaboration – Working closely with Operations, Product, and other teams to improve support processes.Technical Skills:CRM Software – Experience with Salesforce, Zoho Desk, Freshdesk (or similar tools). (If experienced candidate)Ticketing Systems – Familiarity with Zoho Desk or equivalent platforms. (If experienced candidate)Live Chat & Email Support – Handling customer interactions across Live Chat, Email, and Calls.Calling Skills – Experience with inbound and outbound calls to assist users.MS Office / Google Workspace – Proficiency in Excel, Google Sheets, Word, and PowerPoint.Data Entry & Reporting – Maintaining logs and reports of customer interactions.
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Customer Support Specialist
1 day ago
Greater Bengaluru Area, India Awign Full timeWe are seeking a highly motivated and customer-oriented Customer Support Representative to join our dynamic team. This role requires a combination of strong communication skills, technical expertise, and a passion for delivering exceptional customer service. As a Customer Support Representative, you will be responsible for addressing customer queries via...
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Customer Support Specialist
23 hours ago
Greater Bengaluru Area, India Awign Full timeWe are seeking a highly motivated and customer-oriented Customer Support Representative to join our dynamic team. This role requires a combination of strong communication skills, technical expertise, and a passion for delivering exceptional customer service. As a Customer Support Representative, you will be responsible for addressing customer queries via...
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Customer Support Specialist
1 day ago
Greater Bengaluru Area, India Rupeek Full timeJob Description: Customer Support Escalation Executive Company: Rupeek Experience Required: 6 months – 3 years Joining: Immediate joiners (within 1 week preferred)About the RoleWe are looking for a skilled Customer Support Escalation Executive to manage customer escalations and deliver timely resolutions. The ideal candidate should be experienced in...
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Customer Support Specialist
1 day ago
Greater Bengaluru Area, India Rupeek Full timeJob Description: Customer Support Escalation Executive Company: Rupeek Experience Required: 6 months – 3 years Joining: Immediate joiners (within 1 week preferred) About the Role We are looking for a skilled Customer Support Escalation Executive to manage customer escalations and deliver timely resolutions. The ideal candidate should be experienced in...
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Customer Support Specialist
23 hours ago
Greater Bengaluru Area, India Rupeek Full timeJob Description: Customer Support Escalation Executive Company: Rupeek Experience Required: 6 months – 3 years Joining: Immediate joiners (within 1 week preferred) About the Role We are looking for a skilled Customer Support Escalation Executive to manage customer escalations and deliver timely resolutions. The ideal candidate should be experienced in...
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Customer Support Specialist
2 weeks ago
Bengaluru, Karnataka, India BOFFIN BUTLER Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionBOFFIN BUTLER is a marketplace designed to cater to all your laboratory needs with just a click of a button. Our mission is to build a platform that enables hassle-free procurement of research and laboratory supplies. We offer a wide variety of products and vendors to choose from, and our integrated approval cycle feature makes the entire...
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Customer Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Al Fahad Enterprises Full timeLocation: Bengaluru (Onsite)Salary: Upto 5 LPA + IncentivesExperience: Must have experience of 1-2 years as Customer Support in Trading or Stock Market IndustryRole DescriptionThis is a full-time on-site role for a Customer Support Specialist in the stock market and trading industry. The position is located in Bengaluru. The Customer Support Specialist will...
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Customer Support Specialist
4 days ago
Bengaluru, Karnataka, India 1path2peace Full time ₹ 4,00,000 - ₹ 6,00,000 per yearSalary kExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for addressing customer inquiries and resolving issues related to healthcare services, providing technical support, and ensuring customer satisfaction. The role involves effective...
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Customer Support Specialist
54 minutes ago
Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per yearLocation: Bengaluru, OnsiteSalary: Upto 5 LPA + IncentivesRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Specialist will handle daily customer interactions, provide technical support, and ensure customer satisfaction. Additional responsibilities include resolving customer inquiries, analyzing and...
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Customer Service Specialist
2 days ago
Greater Delhi Area, India M6talentai Full time ₹ 4,00,000 - ₹ 6,00,000 per yearYour Dream BPO Job AwaitsExperienced in Sales, Customer Care, or Customer Handling, or looking to start your career in BPO? A reputed International BPO is hiring Subject Matter Experts & Specialists.Why You'll Love This Role:Fixed shifts + decent incentives & bonusesHandle calls with a smile every dayAchieve monthly targets in sales & collectionsManage your...
