Customer Support Executive

7 days ago

Gurugram, India Transformative Learning Solutions Full time

Job Description


Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.


As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.


If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.


Responsibilities

  • Understanding the products and services provided by the company.
  • Supporting the customer through an email ticketing system, social media and phone calls.
  • Resolving customer complaints and queries. Providing detailed information to customers.
  • Maintaining records of each phone call for future reference.
  • Providing the new employees with training sessions for enhancing their skills.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.


Requirements

  • 1-3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
  • Exceptional verbal and written communication skills.
  • Good problem-solving abilities.
  • A customer-oriented individual.
  • Ability to meet deadlines and prioritize tasks.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner and exceptional ability to make decisions

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