Walkin For Service Desk Voice Process on 29th May at Pune

1 month ago

Pune, India Infosys BPM Full time

Greeting from Infosys BPM Ltd.,


We are hiring candidates for Service Desk. Please walk-in for interview on 29th May 2024 at Pune Location


Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.


Interview details:


Interview Date: 29th May 2024

Interview Time: 10.00 AM till 1:00 PM


Interview Venue:


Infosys BPM Limited, Recruitment Office Pune.

Plot No. 1, Pune, Phase 1, Building-1,Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulish Pune, Maharashtra 411057


Please find below Job Description for your reference:


Job Location: Pune

Skill - Service Desk

Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Experience - 1 - 2 Years


Work from office.


  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
  • Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
  • General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
  • Productivity applications like Microsoft office tools.
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customers time
  • Good time management, ensuring all contacts with customers add value.
  • Work from Office


Documents to Carry:


  • Carry a print out your updated resume;
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)


Pointers to note:


Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.


Regards,

Infosys BPM Recruitment team.

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