Benefits Specialist – India Region

Job Title: Benefits Specialist – India Region

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Employment Type: Full-Time

Must Have: India Benefits Administration, National Pension Scheme (NPS) Management, Workday & Service Now

Position Overview

We are seeking a highly skilled and experienced candidate with 4–9 years of relevant experience in India benefits administration. The ideal candidate will be responsible for managing end-to-end employee benefits processes, including National Pension Scheme (NPS) enrollments, advances, reimbursements, health and insurance enrollments and claims, vendor invoicing, and managing meal and fuel card programs.

The role requires a strong personality with excellent communication skills in English (native-level proficiency) to lead onboarding sessions, conduct monthly employee meetings, and manage relationships with stakeholders and vendors. The incumbent should with tools such as Darwin, Workday, and ServiceNow and must be willing to work in a 24x7 shift environment, from the office only.

Key Responsibilities:

Benefits Administration:

• Manage NPS enrollments, advances, and employee reimbursements.
• Oversee health and insurance enrollments, claims processing, and renewals.
• Administer meals and fuel card programs for employees.
• Ensure compliance with regulatory and organizational policies related to benefits.
• Validation of benefits deductions and familiarity with payroll processing and cutoff dates

Vendor and Stakeholder Management:

• Act as the primary liaison between the organization and benefits vendors.
• Handle vendor invoicing and ensure timely payment and issue resolution.
• Collaborate with internal stakeholders, including HR and Finance teams & payroll teams, to address employee concerns.

Employee Engagement:

• Conduct onboarding sessions for new employees, providing a comprehensive overview of benefits offerings.
• Lead monthly meetings to address employee queries and provide updates on benefits programs.

Technical Proficiency:

• Manage benefits processes using tools such as Darwin, Workday, and ServiceNow.
• Leverage reporting and analytics features in these tools to monitor benefits performance and identify areas for improvement.

Shift and Work Environment:

• Work in a 24x7 shift environment to support employees across various time zones.
• Operate from the office to ensure seamless coordination and timely task execution.

Required Skills and Qualifications:

• Experience: 4-9 years of hands-on experience in India benefits administration.
• Technical Skills: Proficiency in Darwin (Optional), Workday, and ServiceNow is (mandatory)
• Communication: Exceptional command of English (native-level proficiency) with strong interpersonal and presentation skills.
• Personality: Confident and professional, with the ability to lead meetings and engage employees effectively.
• Stakeholder and Vendor Management: Proven ability to manage relationships with multiple stakeholders and external vendors.

Working Conditions:

• Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
• Work from (No work from home)
• Agile to extended work hours when needed to meet deadlines without prompting

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit https://ibegin.tcs.com/iBegin/

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Acquisition

Tata Consultancy Services Limited