Business Process Management Specialist
1 week ago
Job Description:
- Role - BPR Sr. Consultant/ Manager/ AD
- Experience – 7-15 Years
- Location – Bengaluru & Hyderabad
- Lead delivery of process re-engineering agenda across the business
- Design Processing Journeys that are centered around customer centricity, with solutions focusing on customer CTQs.
- Designing and implementing global or regional initiatives, working with stakeholder to identify opportunities, designing proposed changes, implementing and embedding the change, realizing expected saves / customer impacts upon closure.
- Plan, design and implement a program of transformation across global teams, resulting in improved client experience, reduced cost to the operation and increased efficiency within operational processes.
- Manage solution design (IT and Non-IT) and drive prioritization with wider program stakeholders.
- Establish standards for measuring performance against process requirements utilizing formal process engineering tools and methods.
- Ensure development of metrics that provide data for future improvement opportunities.
- Understand policies, procedures, and compliance requirements and work with relevant Risk Stewards to determine risk-based solutions.
- Benchmarking competitors - Conducts analyses on business segments, competitive landscape and industry environment to determine process recommendations and impact.
Skills Required
- Business process re-engineering - Mandatory
- Business process improvement
- Process mapping
- Process Excellence
- Lean Six Sigma (Methodology) - Mandatory
- Banking Domain Knowledge – Mandatory
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