Account Manager

CUSTOMER SUCCESS • KOLKATA 

ACCOUNT MANAGER 

Hi, 

I’m Riaz, VP Customer Success at APPSeCONNECT. We’re building an integration platform through which enterprises can connect their business applications like ERP systems (SAP, Microsoft Dynamics, NetSuite, and others) with e-commerce websites, CRM solutions, and more. 

Over the past year, APPSeCONNECT has undergone a phenomenal evolution Over 1200 businesses have embraced our platform, shifting from traditional integration approaches to our robust, time-tested and scalable solution. Join us in revolutionizing the way businesses connect and grow 

As we scale our efforts in 2024 and beyond, we’re constantly looking for smart and talented individuals to learn and grow with us and make an impact in the B2B SaaS industry. 

A concise glimpse into the role  

As an Account Manager at APPSeCONNECT, your role is pivotal in advising and supporting clients, tailoring solutions to achieve their business goals and drive revenue growth and client retention. You'll develop strategic plans aligned with client priorities, focusing on APPSeCONNECT to enhance efficiency and maximize profits. Your expertise in sales, account management & client communication ensures proactive solutions to address client needs effectively and retaining them. 

Additionally, you'll be in an ongoing client communication, adapting strategies based on feedback and resolving issues promptly. Versatility in communication methods is crucial for maintaining effective client relationships. Overall, your dedication to client satisfaction will be key in driving success and contributing to the growth of APPSeCONNECT. 

Your time will be invested in  

Portfolio Management 

• Take ownership of strategic client accounts and manage their success and retention. 
• Act swiftly to resolve conflicts, manage crises, and smooth out misunderstandings. 
• Employ excellent problem-solving skills to mitigate issues before they escalate. 
• Maintain professionalism and poise under pressure, demonstrating a commitment to client satisfaction. 

Client Engagement and Consultation 

• Develop client engagement strategies and improve the quantity and quality of pursuits. 
• Understand and anticipate clients’ business needs to drive the success of key accounts. 
• Consult regularly with clients to fully understand their needs and actively solve pain points. 
• Manage P&L of the customer as well as key metrics (utilization, delivery quality, expansion, customer satisfaction) 

Account Management 

• Manage the ongoing relationship with each of our customers to ensure better deliveries on all of their goals and desired outcomes. 
• Collecting client feedback, defining processes, and identifying best practices. 

Client Relationship Management 

• Develop and maintain strong relationships with key client stakeholders. 
• Understand client needs and expectations to ensure their experience aligns with the solutions offered by APPSeCONNECT. 
• Serve as the primary point of contact for clients, addressing any issues or concerns that arise. 

Strategic Account Planning 

• Identify opportunities for account growth and cross-selling additional solutions. 
• Develop strategic plans tailored to each client that promote long-term success and partnership. 
• Monitor account health indicators, such as customer satisfaction and product usage, to proactively address potential retention issues. 

Sales and Business Development 

• Work closely with team members to identify new business opportunities within existing accounts. 
• Collaborate on proposals and solutions that meet the client's business objectives. 

Market Insight and Expertise 

• Maintain a deep understanding of the IPAAS market, including competitor strategies and industry trends. 
• Leverage industry insights to improve client outcomes and position the company as a thought leader. 
• Educate clients about new features, products, and practices that can enhance their business operations. 

What we want you to have  

• Sales and Account Management Background: Experience in sales or account management roles, preferably in a B2B setting, demonstrating success in managing client relationships and driving revenue growth. 
• Strategic Mindset: Ability to develop and execute strategic plans aligned with client priorities, focusing on delivering value and achieving mutual success. 
• Excellent Communication Skills: Strong verbal and written communication abilities, enabling effective interaction with both technical and non-technical stakeholders to understand and address client needs. 
• Analytical Skills: Proficiency in analyzing data and interpreting insights to inform decision-making, ensuring proactive solutions tailored to client requirements. 
• Global Flexibility: Must be flexible with covering different global time zones to effectively engage with clients and stakeholders across regions, with an emphasis on flexible work hours. 

Qualifications: 

• Education: Bachelor’s degree in Business Administration or a related field. 
• Experience: Should have 4-6 years in Customer Success, with sales or account management experience in B2B setting preferred.  

What’s in it for you?  

• Make Friends & Fans - Work with zeal, get recognized, bond with like-minded people and witness your work impacting businesses positively across the globe 
• Work with the Best Minds - Your expertise matters Get the opportunity to closely work with our founders. the leadership team, and gain knowledge from some of the best minds in the domain. 
• Work and Play Together - Team Work-Vacations or Workcations on the house Travel, stay, and slay with your team and get endless opportunities to bond, work, and explore together. 
• Competitive compensation - Salary, Incentives, ESOPS 
• Health is Wealth - Get company-wide medical insurance and health policies 
• Interaction is the key - Have in-person gatherings, meetups, hackathons, and cultural events 
• Keep Evolving - We organize learning and development programs to upskill employees 
• State of the Art Infrastructure - We provide top-of-the-line equipment and the latest technology, both for in-office experience and our digital workplace. For, there should be no glitch amidst creativity 

At APPSeCONNECT we believe in the power of Connections. 

• The Product - Our intelligent integration platform provides simple to use, yet powerful automation to businesses across the world. Our aim is to Connect businesses to a future of endless possibilities through automation. 
• The Mission – Our aim is to make integrations better, faster, and more intuitive for everyone, so that people can choose various best-of-breed applications to run their business and yet bind them together efficiently. 
• What We Do - We help businesses unlock productivity through integration, and automation and accelerate time to market for organizations by rapidly identifying and automating as many business and IT processes as possible. 
• Our Team, Our Biggest Flex - Our team is comprised of creative individuals dedicated to creating value for themselves while closely working with APPSeCONNECT. Every day is a new opportunity to explore new horizons. We believe in creative liberty and have made APPSeCONNECT the perfect platform for automation champs to flex their innovative minds.