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Program Manager

4 months ago

Noida, India dentsu Full time

Company Description


Merkle, a dentsu company, is a leading data-driven customer experience management enterprise specializing in delivering unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune 1000 companies and non-profit organizations to optimize their customer portfolios. Its expertise in data, technology, and analytics enables it to gain insights into consumer behavior, driving hyper-personalized marketing strategies. Merkle's consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions capabilities combine to drive improved marketing results and a competitive edge. With over 14,000 employees, Merkle is headquartered in Columbia, Maryland, with more than 50 additional offices worldwide. Its innovative solutions enable brands to build meaningful customer relationships and enhanced customer experience.


Job Summary:

We're seeking a Program Manager to oversee our portfolio of data, marketing technology, and automation projects. You'll coordinate cross-functional teams, manage project lifecycles, and ensure successful delivery of technology-driven marketing solutions. The ideal candidate will excel in program strategy, quality control, performance reporting, change management, and risk management while supervising long-term strategies comprising multiple projects.


Location: Kolkata, Noida

Experience: 10+ years


Key Responsibilities:

  1. Help develop and implement & supervise comprehensive program strategies aligned with organizational goals and client needs. These would usually be long-term strategies consisting of multiple smaller projects,
  2. Manage multiple data, MarTech, and automation projects, ensuring they're delivered on time, within scope, and on budget.
  3. Develop project plans, including timelines, resource allocation, and budget tracking.
  4. Coordinate with internal teams, clients, and vendors to align project goals with business objectives.
  5. Monitor project progress, identify issues, and implement corrective actions.
  6. Ensure quality of deliverables and maintain high client satisfaction.
  7. Define and track success metrics for all projects and the overall program, providing regular performance reports to stakeholders.


Required Qualifications:

  1. Bachelor's degree in Computer Science, Information Technology, or related field.
  2. 3-5 years of project management experience in data, MarTech, and/or marketing automation domains.
  3. Strong knowledge of marketing technologies and data management platforms.
  4. Proven track record of successfully delivering complex, multi-faceted projects.
  5. Excellent communication and stakeholder management skills.
  6. Proficiency in project management tools (e.g., Microsoft Project, Jira).
  7. Demonstrated experience in program strategy development, quality control, and performance reporting.


Preferred Qualifications:

  1. PMP, PRINCE2, or other relevant project management certification.
  2. Familiarity with Agile methodologies.
  3. Basic understanding of customer experience (CX) principles and their relation to data and technology projects.
  4. Experience working on projects involving experience design or UX components.

Personal Qualities:

  1. Detail-oriented with strong analytical and problem-solving skills.
  2. Adaptable to changing priorities in a fast-paced environment.
  3. Proactive and self-motivated.
  4. Strong team player with the ability to work collaboratively across departments.
  5. Strategic thinker with the ability to see the big picture while managing details.