Disaster Recovery BPC Specialist
1 month ago
Qualifying Criteria
- 4 to 10 years of experience in IT Service Process Management Disaster Recovery Change / Configuration Management and Software Licensing OR 5+ years of experience in Depth Expertise in ServiceNow, ServiceNow Scripting, Predictive Intelligence, Platform Analytics Workspace, UI builder
- Notice period / Joining duration Immediately / Less than 30 Days
- ITIL Certified
- Willing to work out of Bangalore (Only) Hybrid model
Accountabilities: Disaster Recovery / BCP Lead
IT Service Continuity Process Management (Disaster Recovery):
- Complete any action items resulting from any internal or external DR Audits
- Coordinate Integrated Simulated Disaster Recovery Tests for all Data Centres in association with the central team.
- Facilitate onboarding of any new applications in scope for Disaster Recovery services (Business Critical applications)
- Evergreening of Disaster Recovery Plans
- Create awareness for ITDRMT, Crisis Management and Business Continuity Process to the Support and Operations Team
- Embed were required any tasks that drop out of Central ITSC Teams Roadmap of the year.
- Align documentation resulting from any tool upgrades/version upgrades.
*Requirements & Qualifications:
- Educated to a degree level, preferably in B.E. or BCA/Information Technology or similar.
- Has strong Knowledge of ITIL process and implementation.
- 5 to 10 years of relevant experience in Disaster Recovery, Business Continuity Process and Software License management.
- Strong process orientation & process management skills.
- Good analytical and problem-solving skills.
- Hands on experience in creating dashboards and reports.
- Hand on experience in creating Service Model set ups in Service Now.
- Strong stakeholder management skills to work with multiple teams across organizational and business boundaries at all levels.
- Proven ability to deliver results in a cross-functional, multi-application, multi-service provider & virtual environment by driving delivery excellence through influence and teamwork.
- Strong interpersonal and communication skills
- Ability to deal with conflict and ambiguity effectively.
- Ability to handle concurrent tasks by prioritising appropriately.
Mandatory skills:
- ITIL V3 Foundations certified.
- Experience in Service Now tool.
- Knowledge of Disaster Recovery and/or Software License management.
- Working knowledge of Service Now tool & Implementation.
- Experience in Process Designing and Documentation.
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