Salesforce Business Systems Analyst

4 months ago

India Hyqoo Full time

Job Title: Business Systems Analyst (BSA)

Duration: starts with 6 months will go longer

Working hours Fulltime 8 hours per day

Time zone: EST or PST (6 hours overlap)

Location: 100% remote


Job Description:

We are currently seeking an experienced Business Systems Analyst to join our team. The ideal candidate will have 4+ years of experience with managing a basic product backlog, working with Sales and Experience Clouds, and operating within a continuous delivery team to implement small enhancements.


Responsibilities:

  • Backlog Management: Efficiently manage and prioritize the product backlog, ensuring clear communication of requirements and timelines to all stakeholders.
  • Sales and Experience Cloud: Utilize Salesforce's Sales Cloud and Experience Cloud to support sales strategies and enhance customer experience.
  • Continuous Delivery Team Collaboration: Work closely with the continuous delivery team to implement small enhancements, ensuring swift and frequent iterations of product improvements.
  • Business Analysis: Conduct business process analysis, requirements gathering, and solution design to support business initiatives
  • Stakeholder Communication: Act as a liaison between IT and business stakeholders, translating technical language into business terms and vice versa.
  • Documentation: Create and maintain detailed documentation for system configurations, processes, and procedures related to the role.
  • Training and Support: Provide training and support to end-users on new systems and enhancements, ensuring a smooth adoption process.
  • Problem Solving: Identify, analyze, and resolve system issues, working collaboratively with cross-functional teams.


Requirements:

  • Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
  • 4+ years of experience as a Business Systems Analyst or similar role.
  • Experience with Salesforce Sales Cloud and Experience Cloud.
  • Proven track record of managing product backlogs and working within a continuous delivery framework.
  • Ability to deliver small enhancements rapidly and effectively.
  • Strong analytical, problem-solving, and project management skills.
  • Excellent communication and interpersonal abilities.


Preferred Qualifications:

  • Salesforce certifications relevant to Sales Cloud or Experience Cloud.
  • Experience with Agile methodologies and tools.
  • Knowledge of incentive or loyalty programs within a business context.

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