Associate Travel Support
1 month ago
About ITILITE:
ITILITE (www.itilite.com) stands as a rapidly growing business travel and expense platform, disrupting a colossal $2.5 Trillion industry. Our mission at ITILITE (referred to as lite-itineraries) is to provide companies with a travel solution that alleviates the challenges of work-related trips. We firmly believe that travelers should dedicate their energy to their core tasks, free from the burdens of making travel arrangements and subsequently dealing with expense claims. Likewise, companies ought to concentrate on their fundamental areas of expertise, relying on an automated and insightful platform for all things related to travel and expenses.
In a global landscape where only a handful of companies offer a comprehensive travel and expense solution, our position is truly unique, enabling us to undertake groundbreaking endeavors through this integration. Our travel platform offers a tailored experience for each traveler, introducing a variety of industry-first features. Notably, we've introduced the concept of travel gamification, wherein employees are rewarded for making financially conscious choices.
Concurrently, our expense platform boasts exceptional flexibility while maintaining an intuitive interface for employees. By doing so, we alleviate the inconvenience associated with filing expenses and the anxieties related to tracking reimbursement processes.
We raised Series C in March 2022, led by Tiger Global and Dharana Capital.
Description:
- Provide exceptional traveler care and customer service to our clients
- Accurately complete end to end International travel requirements for air, hotel,car, rail.
- Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
- Open to work in flexible environment, roster off, weekend working, public holidays and festivals
- Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
- Excellent communication skills (Both Written and Verbal)
- Providing consultative multi-country routings for best fares and preferred carrier usage.
- Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
- Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
- Deliver expectations against individual and shared team key performance indicators
- Embrace the role of providing a superior consultative value to clients
- Should be team player and manage show alone if required
- Knowledge of corporate travel economics and travel technology/tools will be an added advantage
Must Have: US SRC
- Someone who has worked in an International Voice Process (Min 2 Years Preferred)
- Excellent customer service and communication skills (Both Written and Verbal)
- Flexible working in Shifts
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