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Business Operations Executive

2 months ago

India Industrodrome Full time

Position: Business Operations Executive

Location: Remote

Employment Type: Full-Time

Experience Level: 1+ Year in E-commerce Operations

Compensation: ₹1.8 Lacs - ₹2.4 lacs Per Annum



Job Overview:

As a Business Operations Executive, you will oversee the entire e-commerce operation, from managing inventory to ensuring smooth order fulfillment, logistics, and customer service. You will work closely with cross-functional teams to optimize workflows and improve the overall efficiency of our e-commerce platform. Your role will be critical in ensuring that our customers have a seamless experience from browsing our website to receiving their orders.


Key Responsibilities:

  • Manage day-to-day e-commerce operations, including order processing, inventory management, and logistics coordination
  • Oversee the entire order fulfillment process, ensuring timely delivery and quality control
  • Collaborate with supply chain, warehousing, and third-party logistics providers to streamline operations and optimize costs
  • Monitor stock levels, place restock orders, and manage supplier relationships
  • Track and report key operational metrics such as order accuracy, delivery times, and customer satisfaction
  • Work with the customer service team to resolve any issues related to orders, deliveries, or product inquiries
  • Coordinate with the marketing and sales teams to ensure promotions, discounts, and new product launches are properly reflected on the website
  • Manage returns and exchanges, ensuring efficient handling of reverse logistics
  • Analyze operational workflows and suggest improvements to enhance efficiency, reduce costs, and improve the customer experience
  • Stay updated on industry trends and best practices to ensure our e-commerce operations remain competitive


Qualifications & Skills Required:

  • Minimum 1 year of experience in e-commerce operations or a similar role
  • Strong understanding of the end-to-end e-commerce process, including inventory management, order fulfillment, and logistics
  • Experience working with e-commerce platforms (e.g., Shopify, WooCommerce, Magento, etc.) and order management systems
  • Familiarity with third-party logistics and supply chain management
  • Excellent problem-solving skills and a keen eye for detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong communication and collaboration skills to work effectively with internal teams and external partners
  • Proficiency in Microsoft Excel or Google Sheets for reporting and data analysis