Workshop Manager

2 days ago

Bangalore Rural, India SATRAC Full time

Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical.

Principal Accountabilities:

Customer Service

  • Responsible for delivering both timely and effective repairs/solutions as well as adequate training of the end-users to ensure optimal system performance, resulting in excellent customer satisfaction.
  • On time resolution of warranty customer complaints as per set target
  • On time Proactive services to customer as per schedule
  • Maintain the sufficient spare levels in each service station to attend the immediate services.
  • Communicate with the customers to ensure satisfaction and implement any necessary corrective actions.

Upselling and revenue generation:

  • Ensure repeat customers by upselling products and services and generate revenue from the same.
  • Revenue Generation within in the existing customer as per the set Target.
  • New Service business generation.


Work on Customer feedback : Collect the voice of customer/satisfaction during the PMS and attend the complaint if any.


Quality and Safety:

  • Ensure that Service is always delivered as per defined Quality Parameters.
  • Ensure that all Safety Regulations are followed during service-related work.


Team Management and Development:

Sets up and maintains team of service Engineers and improves service efficiency

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