Senior Technical Documentation Specialist(SAAS)
3 weeks ago
Key Responsibilities
- Work independently to develop comprehensive and precise product documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.
- Collaborate with product managers and product experts to understand new features and product updates and develop effective documentation for each release.
- Work closely with the Product & Engineering Teams to create developer API documentation for Tekion’s partner-facing APIs, webhooks, and SDKs.
- Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.
- Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance.
- Efficiently plan and manage multiple documentation projects simultaneously.
- Organize information effectively and structure documents to provide better usability and accessibility.
- You will work with the product marketing team to review all published content to meet the Tekion standards for publishable content.
Skills and Experience
- Bachelor’s degree in Computer Science, Technical Communication, or a relevant field.
- 5+ years of experience in technical writing, preferably in a SaaS company.
- Excellent written and verbal communication skills.
- Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.
- Attention to detail to ensure accuracy and consistency in all technical content.
- Excellent writing and editing skills to explain complex technical concepts clearly and concisely.
- Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.
- Ability to quickly learn new technologies and products.
- Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.
- Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.
- Should have a zeal to learn with a growth mindset.
- Passionate about writing.
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