Associate Sales Support Manager

2 months ago


Gurugram, India Concentrix Full time

Manage and supervise the day-to-day personnel activities of a team (average of fifteen Sales Support Specialists at varying levels), including: monitoring and reviewing staff performance, managing staffing level and related matters • Manage the business Key Performance Indicators (KPIs) through creating and monitoring a variety of reports to measure productivity and SLA compliance for specific client needs, with low to moderate level of complexity • Sales Support Specialist Performance Management: Conduct periodic performance reviews with all direct reports and adhere to the performance management process • Develop reinforced training practices to build knowledge and skills across the team • Run frequent team huddles to coach, motivate, and prioritize on key activities for the day or week • Lead internal operational cadence with sales counterparts to drive desired business



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