Customer Support Specialist

3 days ago

Greater Chennai Area, India Klenty Full time

Job Title: Customer Support Specialist


Location: Chennai, India


Company Overview:

Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and effectively.


Position Overview:

We are seeking a full-time Customer Support Specialist to join our Chennai team. This on-site role involves providing top-notch customer support by resolving technical issues and helping customers optimize their use of our platform. If you are a proactive, customer-focused professional with strong problem-solving skills, we’d love to hear from you


Key Responsibilities:

  • Respond to customer inquiries via calls and chats, providing friendly and helpful support.
  • Troubleshoot and resolve technical issues using basic log-checking skills.
  • Use creative problem-solving to find innovative solutions for customer challenges.
  • Stay informed about Klenty’s product features, updates, and common issues.
  • Communicate clearly and effectively to ensure customer satisfaction.
  • Collaborate with team members to share insights and improve support processes.
  • Work in rotational shifts to support customers during peak hours.


Qualifications:

  • Basic understanding of troubleshooting techniques and technical issue resolution.
  • Strong verbal and written communication skills with a customer service mindset.
  • Creative thinker with problem-solving abilities.
  • Ability to quickly learn and retain detailed product information.
  • Team player with a willingness to collaborate and support peers.
  • Prior customer support experience is a plus.
  • Familiarity with CRM software and sales processes is an advantage.
  • Bachelor’s degree in a relevant field is preferred.


Additional Requirements:

  • Ability to work on-site in Chennai.
  • Flexibility to work rotational shifts as required.


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