Senior Gainsight Analyst

4 weeks ago


Bengaluru, India Aditi Consulting Full time

Job Title: Senior Gainsight Analyst


The roles and responsibilities:


  • Technical Skills: The candidate should have technical skills from a Gainsight perspective, capable of working with stakeholders to understand business requirements and translate those into Gainsight technical items for implementation.


  • Experience: A Bachelor of Science degree in Computer Science, 5+ years of experience in Gainsight implementation, and support based on business requirements are required.


  • Configuration and Support: The role involves configuration, modification, implementation, testing, and Tier 2 support for all aspects of Gainsight, working with business users to resolve system issues within SLAs.


  • Documentation: Preparing and maintaining documentation for configurations, customizations, and processes is a key responsibility.


  • System Changes Implementation: Proficiency in implementing system changes in Gainsight, such as creating new objects and fields, building rule automations, configuring relationships, page layouts, integrations, CTAs, Playbooks, success plans, managing permission sets, timeline configurations, and others.


  • New Features and Enhancements: Implementing, maintaining, and managing regional new features and enhancements by working closely with the product owner, engineering, and the Gainsight vendor.


  • These responsibilities aim to onboard hundreds of additional users on Gainsight, requiring additional support for the product owner.


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