EUC PreSales

Solution Architect (Presales-EUC)

Job location: Noida/Chennai/Bangalore

12+ Years of proven experience in solutioning and supporting enterprise customers.

Job description:

• Coordinate & Lead Technical discussions with IT Executives, IT SMEs, and End Users during (as appropriate):
• Solution Defense & Business Case Presentations
• Tool Capability and Enhancement Demos
• Due Diligence, Planning & Design
• Security Review, System Testing
• UAT and Deployment
• Post Deployment Hyper-Care
• Value Realization & ROI discussions
• Take end to end technical accountability for all Digital Workplace(DWP) products that gets deployed for Clients
• Create and validate the solution design and technical architecture for DWP tools
• Presales discussion with BoM & Solution Defense Sign off with Customer
• Provide sizing, BOM and send financials to BFC for approval
• BAFO(Best and final offer) concurrence with Risks identified
• Validate SoW/MSA before deal Sign-Off
• Document infrastructure and technical requirements
• Create the technical task lists, sequence them, and identify associated efforts
• Document any associated risks, assumptions, issues, and dependencies in deployment
• Perform Ticketing Analysis to identify Automation use cases to drive value realization with tools
• Validate the overall timelines, key outcomes, and critical success factors
• Develop and update artifacts for Security Compliance review processes and compliance
• Adjust the solution, technical design, and activities according to customer calibration and discussions
• Formalized User Acceptance Testing sessions including remediation to technical design if required
• Configure and deploy the various DWP tools in customer environment and ensure they are successful
• Continue to review the ongoing deployment progress and ensure the compliance to program timelines
• Ensure the successful handover to operations / steady team post deployment hyper-care period
• Create custom dashboard, reports, and presentations for executive reviews
• Handle any technical escalations associated with deployed Technical Leads / SMEs in various projects
• Resolve technical, configuration, deployment, and enhancement issues associated with various technologies
• Continue to enhance own learnings and skills to handle additional / new tools in the scope
• Mentor, train and coach new resource(s) in the team on ongoing basis

Qualifications and Education Requirements

• Must have excellent communication (written and conversation skills in English language)
• 12+ Years of proven experience in solutioning and supporting enterprise customers
• Must have following degrees / certifications
• Bachelor’s degree (in Computer Science, Engineering or any equivalent)
• MCP or above, ITIL v3 and above
• Additional desirable experience / certifications are:
• Handling Complex DWP Tools transformation projects
• Managing Operations / Service Delivery for DWP accounts
• Additional Project Management (Agile / Scrum / PMP / Prince2)

Preferred Skills

• Hands-On Experience on following technologies is preferred:
• Windows OS: Clients and Servers
• Active Directory, Exchange and O365
• Software Distribution Tools like SCCM
• RDP connectivity like Bomgar (Secure Remote Access)
• Office365 Suite: MS Outlook, MS Power Point, MS Excel, MS Word, MS Project, and MS Visio
• ITSM tools like ServiceNow & Remedy etc.
• Basic understanding of cloud, server, and networking concepts
• Experience in writing the scripts such as VB Script, PowerShell, Python along with good knowledge and understanding on programming concepts.
• understating and experience on:
• Messaging Communications – SFB, MS Teams, Google Hangout and Federation
• certificates & databases – MS SQL(preferred)