Service Now Quality Analyst

3 weeks ago

Kolkata, India Tata Consultancy Services Full time

Dear Candidate

Greetings from TCS


TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.


Role: Service Now QA

Location: Bangalore/Kolkata

Experience Range: 4 - 7 years

Educational Qualification : 15 Years of Full Time Education


Job Description:


Primary Skills

  • Bachelor's Degree in Computer Science/Engineering
  • 5+ years of experience working with ITSM solutions in an enterprise environment
  • 3+ years of ServiceNow experience/ development / implementation
  • Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment
  • Advanced experience with ServiceNow implementations
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
  • Strong communication, Strong presentation and writing skills
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
  • Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
  • Experience with extending the ServiceNow schema to custom applications
  • Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications
  • Understands technical and functional design requirements related to ServiceNow
  • Create and manage scripts and workflow
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (e.g. MySQL, Oracle)
  • A fundamental understanding of ITSM, ITIL or CMDB
  • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly

Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.

  • Exposure to Identity Management and Single Sign on/Active Directory integrations
  • ServiceNow Clone & Version Upgrade experience
  • KB article development/enhancement experience
  • Certified ServiceNow Administrator and Certified ServiceNow Implementation Specialist
  • Superior attention to detail with excellent written and verbal communication skills
  • Ability to understand complex business needs and adapt appropriately
  • Ability to learn and adapt to new technologies applicable to the ServiceNow platform
  • ITIL v3/v4 Certification or equivalent practical experience
  • Ability to provide ServiceNow customization and configuration including but not limited to scripting, workflow administration, report setup, module customization, data imports and third-part software integration
  • Conducts / participates in user inclusive story / requirement gathering sessions
  • Works from definition of interface to completed designs
  • Works with developers to assure design quality and functional capabilities realized


Secondary Skills


  • ServiceNow Fundamentals
  • Certified System Administrator
  • Certified ServiceNow Implementation Specialist

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