Associate – Platform Operations

3 months ago

Hyderabad, India Indian School of Business Full time

Job Purpose -


To support the effective and efficient operation of ISB's digital platforms, enhancing the user experience and ensuring the seamless integration and operation of all educational content and technology. This role is crucial in maintaining operational excellence, facilitating cross-functional collaboration with the Business Development, Marketing, Content, and Product Management teams, and contributing to the strategic goals of ISB's digital learning initiatives.


Job Outline -


As a Platform Operations Associate at the Indian School of Business (ISB), you will be instrumental in the day-to-day management and optimization of ISB's digital learning platforms. This position requires a detail-oriented individual who can navigate the complexities of digital platform operations, support strategic projects, and ensure the delivery of a superior user experience. By collaborating with key internal teams, this role plays a vital part in enhancing operational efficiency and supporting the institution's broader strategic objectives. If you are passionate about the field of digital education and possess strong operational and analytical skills, this role offers an exciting opportunity to contribute to the advancement of online learning.

Assist in the management of daily operations for ISB's digital platforms, focusing on performance optimization and user satisfaction.

Support the execution of operational strategies and projects, ensuring alignment with departmental and institutional goals.

Facilitate collaboration between Business Development, Marketing, Content, and Product Management teams to enhance platform performance and strategic alignment.

Serve as a primary point of contact for operational inquiries, ensuring quick and effective resolution of issues.

Collect, analyze, and report on platform performance data, providing actionable insights to improve operations and user experience.

Monitor and evaluate user feedback, leveraging insights to drive continuous improvement in platform services and content offerings.

Collaborate with the technical team to identify and resolve platform issues promptly.

Assist in the testing and implementation of new features or updates, . they meet quality standards and enhance functionality.


Job Specification

Knowledge / Education

Bachelor's degree in Business, Information Technology, Education Technology, or related fields.


Specific Skills

Strong analytical and problem-solving skills.

Excellent organizational and time-management abilities.

Proficient in data analysis and reporting.

Effective communication and teamwork skills.

Familiarity with digital learning platforms and educational technologies.

Ability to work independently and collaboratively in a fast-paced environment.

Agile and adaptable to changing priorities.


Desirable Experience

3-5 years


Job Interface/Relationships:

Internal

● Business Development Team ● Marketing Team ● Content Team ● Product Management Team

External

  • Product Vendors
  • Vendor Teams.


Key Responsibilities and % Time Spent

Provide Operations Support to Business Stakeholders for ISB Online, ISBx and Storefront - 50%

Interface with product vendor for work on bugs and feature enhancements - 25%

Conduct testing of features and coordinate demos with users and user groups - 25%

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